Guest Service Agent
Company: Inness Hospitality LLC. Headquarters
Location: Accord
Posted on: March 15, 2023
|
|
|
Job Description:
INNESS is an intimate country refuge, hotel and restaurant
located in Accord, New York. Situated on a campus of 225 pastoral
acres, which include a 12-room farmhouse hotel, 28 guest cabins,
restaurant, event barn, a 9-hole golf course, sporting outfitter,
two swimming pools, tennis courts, walking trails, a retail home
and farm shop, as well as an organic farm and orchard.
Responsibilities
INNESS is seeking warm and vibrant Guest Service Agents to oversee
and enhance all aspects of the overnight guest experience at our
idyllic countryside property. Responsibilities include, but are not
limited to:
-Checking guests in and out, and making and managing reservations
using Opera Cloud PMS, following all provided SOPs for service and
billing
-Respond to inquiries for bookings and information via phone and
email
-Maintain thorough and up-to-date knowledge of property, local
area, and all events and offerings
-Escorting guests and luggage from main reception area to their
cabin or guestroom via hotel transportation, and providing an
inviting and accurate orientation to the property
-Fielding and handling all guest requests in a warm and courteous
manner to ensure guest satisfaction
-Working in a (stunning!) countryside environment that requires
time outdoors, year-round
-Safely and competently assisting with vehicles, parking, and guest
transport throughout the property
-Maintain organization and distribution of guest amenities and
rental equipment
-Operate and assist guests with in-room and common area fireplaces
and outdoor firepits
-Communicate effectively with housekeeping team regarding guest
requests and daily needs.
Keywords: Inness Hospitality LLC. Headquarters, Danbury , Guest Service Agent, Sales , Accord, Connecticut
|
Click
here to apply!
|
