Front Desk Agent
Company: Ethan Allen Global Inc.
Location: Danbury
Posted on: January 23, 2023
Job Description:
Essential Functions:
- Answer the phone and operate the telephone switchboard.
- Greet and welcome all guests in a professional and hospitable
manner.
- Register guests and assign them a guest room.
- Have a thorough working knowledge of hotel property management
system, Opera.
- Verify customers' credit, and establish how the customer will
pay for their bill.
- Keep records of room availability and guests' accounts using
the specified computer system Opera.
- Working knowledge of all rates, packages, and booking
restrictions.
- Review the reservation transaction reports daily.
- Compute bills and collect payments from guests.
- Issue room keys and help guest get all of their luggage to
their rooms.
- Have full knowledge of all parking options and charges, always
offering luggage assistance.
- Monitor guest accounts and post charges.
- Review accounts and charges with guests during the check out
process.
- Contact housekeeping or maintenance staff when guests report
problems.
- Advise housekeeping staff when rooms have been vacated and are
ready for cleaning.
- Keep in contact with housekeeping to keep accurate records of
room status.
- Professionally handle guest complaints, solving problems, and
follow up using EA service culture standards, apologize and
emphasize with guests when responding complaints.
- Receive and expedite all guest messages, faxes, packages and
mail received.
- Verify and update room rates.
- Make and confirm reservations over the phone and those
submitted online.
- Answer inquiries pertaining to hotel services, registration of
guests, and shopping, dining, entertainment, and travel
directions.
- Record guest comments or complaints, referring customers to
managers as necessary.
- Maintain the lobby and sitting area including ensuring the
coffee, other beverages and snacks are replenished and
maintained.
- Recording and setting wake up calls.
- Handle all lost and found inquiries efficiently and
professionally, following proper guidelines.
- Deposit guests' valuables in hotel safes or safe-deposit
boxes.
- Responsible for safekeeping and issuance of keys.
- Responsible for handling department banks.
- Date-stamp, sort, and rack incoming mail and messages.
- Attend weekly department meetings.
- Devise packages and other deals for the upcoming periods.
- Updating and maintaining the website- especially when it comes
to special stay packages and deals.
- Be informed of all events taking place at the hotel on a daily
basis.
- Yield Management implementation.
- Posting bills and charges to the accounts of small groups.
- Answer questions for guests both at the front desk and over the
phone.
- Make special deliveries to guest rooms with gift baskets,
champagne, and other special ordered food and beverage items.
- Know all safety and emergency procedures, including handling of
emergency phone calls and what to do in an emergency
situation.
- Keep log of all maintenance problems and inform the houseperson
of said problems.
- Responsible for emergency response and evacuation according to
company emergency procedures manual. Requirements:
- Ability to read, write, understand and speak English.
- Flexibility to step into whatever role is needed at the time in
order to deliver exceptional customer service. This may include
taking on job responsibilities outside of this job description and
may require assisting other departments in their regular
functions.
- Ability to comply with all hotels policy and procedures.
- Willingness to work weekends, holidays, and/or flexible hours.
Benefits are an important part of the total compensation that are
offered, providing peace of mind and financial well-being. Ethan
Allen is committed to offering a variety of benefits that allow
associates to choose whether or not to participate based on
personal and family needs. Some of the benefits offered are two
company subsidized Medical Plans with Prescription Drug Coverage
and Health Savings Account (including Employer contributions), cost
effective Dental and Vision plans, 401(k) plan (with Employer
matching contributions and Profit Sharing), company provided Life
Insurance, Short and Long-Term Disability (FT associates only),
Flexible Spending Accounts - Health Care & Dependent Care, Commuter
Saving Plans - Public Transit & Parking, Voluntary Whole Life
Insurance, Voluntary Critical Care Insurance, Voluntary Accident
Insurance, Employee Assistance Program, Employee Purchase Program,
and Employee Referral Bonus Program. Ethan Allen is an Equal
Opportunity/Affirmative Action Employer. All Qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability or veteran status. We are an E-Verify Employer.
eahotel
Keywords: Ethan Allen Global Inc., Danbury , Front Desk Agent, Sales , Danbury, Connecticut
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