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International Assignment Consultant III - Remote

Company: Title Resource Group LLC
Location: Danbury
Posted on: August 7, 2022

Job Description:

PRIMARY FUNCTIONThe IAC3/ Expatriate Assignment Consultant serves as the navigator and owner of the relocation process for his/her international assignees. You will provide subject matter expertise in relation to all assignment related issues. Your responsibilities may include administration of client's relocation policy/program, delivering expatriate compensation services, counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service.MAJOR DUTIES AND RESPONSIBILITIES

  • Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family.
  • Coordinate and manage the delivery of Cartus core products and services to assigned customers according to prescribed and client standards; manage vendors as dictated by client policy.
  • Counsel assignees as to the best utilization on international assignment program benefits
  • Demonstrate knowledge of Cartus products and services in all interactions with client and customer
  • Counsel assignees on the administration of their compensation and taxes while on assignment (i.e.: the Balance Sheet Approach for the calculation of assignment allowances and deductions such as COLA, housing allowance, housing norm, and hypothetical tax, as well as the principle of tax equalization or tax protection schemes, and pay delivery) ; partner closely with Client Compensation team to insure seamless service delivery
  • Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; manage requirements for compensation updates (i.e.: payroll instruction forms to the Client Compensation team) on schedule
  • Proactively seek opportunities to resolve unique customer concerns and needs; identify opportunities for enhancement to current client processes.
  • Interpret customer needs while balancing client policy; proactively maintain communication with assignee and client throughout assignment life cycle
  • Ensure data integrity in all Cartus and Client systems
  • Maintain compliance with Cartus corporate polices, programs, and standards
  • Other duties as assigned; training, special projects, etc.CRITICAL DIMENSIONS
    • Customer Advocacy
    • Strategic Thinking - strong Judgment/Decision Making skills
    • Teamwork
    • Excellent verbal and written Communication Skills
    • Flexibility
    • Attention to Detail
    • Planning/Organizing
    • Interpersonal/Influencing
    • Ability to Multitask
    • Ability to work in high stress environment
    • Cultural Awareness
    • Computer LiteracyQUALIFICATIONS/SELECTION CRITERIA
      • Bachelor's degree or equivalent work experience required
      • Minimum of 5 years related business experience in the customer service or relocation field required
      • Experience working onsite at a client location a plus
      • Bilingual English/Spanish, Portuguese a plus.
      • Personal/professional expatriate experience a plus
      • Expatriate/assignment compensation administration and tax experience required
      • Strong, demonstrated, well-developed customer service skills
      • Demonstrated analytical and process skills are a minimum requirement
      • High level of accuracy and process orientation required
      • Proven experience at project management and portfolio management required
      • Computer proficiency in MS Office required
      • Spanish Speaking PreferredRemoteworking requires 50 MB download and 7 MB upload internet speed.#LI-LK1#LI-Remote

Keywords: Title Resource Group LLC, Danbury , International Assignment Consultant III - Remote, Professions , Danbury, Connecticut

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