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Field Technician

Company: UnifiedCommunications.com
Location: Danbury
Posted on: May 9, 2022

Job Description:

This Field Technician will support the board room systems on site from the client location in Danbury, CT. They will be expected to provide 3rd level support of the new Microsoft Teams Rooms in the Americas Cluster and support the migration from legacy Video platform to Microsoft Teams Room. If you are a Microsoft Teams expert who is ready for their next professional endeavor, apply today Our Core Values Personal Foster contagious enthusiasm. Dive in and swim. No excuses. Explore, learn and share every day. Care for and elevate those around you. Business Core Values Lead with transparency, integrity, and ownership. Craft simple, powerful solutions that work Be agile and flexible to achieve the goal. Embrace transformational technologies Deliver extraordinary experiences. Responsibilities: Understand the concepts around Microsoft Teams, Microsoft Teams Rooms and Conferencing Maintain the systems based on global processes (fully enabled). Do regular tests of the systems. Train and support business users. Provide first level support based on global training and checklists. Escalate to Corp Support if required (eg. vendor issues, backend issues). Authorize / Onboard Meeting Rooms in Microsoft 365. Initiate system updates on MTR systems (change process managed). Addresses escalated technical issues from less experienced team members. Leads the installation of multiple solutions. Independently assesses and adjusts technical solutions based on the specific client issue. Performs advanced trouble shooting techniques to address complex technical issues. Independently assesses and adjusts technical solutions based on the specific client issue. Activities are diverse in nature and require independent judgment in determining the most appropriate course. Works autonomously in providing on-site technical support to clients. Works autonomously in delivering installation services. Prepares documentation to record and track project status. Experience (3 Years) providing direct executive support for high profile rooms and spaces. (3 Years) experience supporting both traditional AV / VTCs and modern PC / Appliance based room solutions (2 Years) experience with Microsoft Teams Microsoft Teams Room experience preferred Qualifications: Undergraduate degree or equivalent combination of education and work experience. Strong verbal and written communication skills. Manages escalated client situations with a focus on building positive client relationships. Excellent understanding of internal service processes and able to articulate these to clients. Strong technical and product knowledge. Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Significant travel including overnight domestic or international trips may be required.

Keywords: UnifiedCommunications.com, Danbury , Field Technician, Professions , Danbury, Connecticut

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