IT Help Desk Technician

Company: Peckham Industries
Location: Brewster
Posted on: January 15, 2022

Job Description:

Peckham IndustriesLocation: Brewster, NYSalary Interval: Full TimeDate Posted: 11/30/21 Application InstructionsPeckham Industries Inc. (PII) has remained a family-run business since its' founding in 1924.Through our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers throughout the state of New York and New England. In addition, the company's construction operations include paving and road reclamation services as well as precast/pre-stressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components. Job Summary: The IT Help Desk position offers support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Position DescriptionEssential Functions: 1.Respond to Help Desk tickets in a timely manner to resolve technical hardware and/or software issues for customers via phone, email, and computer chat through effective trouble shooting and diagnosis2.Run diagnostics to resolve customer reported issues3.Escalate issues to the next Tier with next level of difficulty4.Install, make changes, and repair computer hardware and software5.Follow-up with customers to ensure issues are resolved and document customer interactions6.Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting Position RequirementsRequirements, Education and Experience:1.Four-year IT-related degree2.Windows OS and MS Office products, Office 365 Applications, and related technologies3.Exceptional Customer Service Approach4. Proficiency with Apple Computers & Apple / Android mobile devices, a strong plus5.Proficient written and verbal English communication skills6.Legal right to work in the U. S. Equal Opportunity EmployerPeckham Industries, Inc. (PII) is an Equal Employment Opportunity (EEO) and Affirmative Action employer. It is our policy to provide EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, pregnancy or pregnancy-related condition, or any other characteristic protected by federal, state or local law.Under the Americans with Disabilities Act or similar law, if you have a disability and you wish to discuss potential accommodations related to applying for employment at Peckham, please contact HR@peckham.com.PI160329905

Keywords: Peckham Industries, Danbury , IT Help Desk Technician, Professions , Brewster, Connecticut