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Field Support Technician - Toshiba

Company: Toshiba America Business Solutions
Location: Beacon
Posted on: January 13, 2022

Job Description:

Field Service Technician III/Lead

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician III/Lead reporting into the Newburgh, NY location. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Position Summary: Provide technical service by maintaining, servicing, and repairing office equipment (B & W, color, and multifunctional devices) at customer locations in assigned territories. Provide guidance to less senior Service Technicians.

Responsibilities:

  • Maintain, service, and repair office equipment at customer locations in assigned territories in an effective and efficient manner. This includes but is not limited to diagnostics, installation, modifications, upgrades, repair, removal and retrofits of office products.
  • Ensure machines are maintained in a clean and proper manner.
  • Complete assigned field calls according to priority while executing proper time management while on field assignment.
  • Coordinate with dispatch and keep them informed of all re-route activity as appropriate.
  • May contribute to supplies sales and passing leads to sales.
  • Advise management of problem areas as needed.
  • Provide daily guidance to less senior staff to maintain first call efficiency.
  • Act as Team Lead in the field and advise management of problem areas as needed.
  • Maintain service benchmarks set by TBS and industry standards to ensure customer satisfaction.
  • Manage car inventory to ensure adequate part levels are available in order to service machines. Maintain tools and test equipment to ensure they are in service-ready condition.
  • May rebuild components in shop to develop technical skills for field assignments.
  • Practice PM procedures and repair techniques to build proficiency for field assignments.
  • Complete service training as required by TBS.
  • Complete basic dealer and manufacturer training on specified systems. Attend department meetings as required.
  • Ensure service activities are accurately documented according to service practices using automated systems and/or established reports.
  • This includes but is not limited to call, mileage, and expense reports.
  • Perform other related duties as assigned.
    Qualifications:
    • High School Diploma or GED.
    • 5 years of experience in technical repair and service of copier/office equipment.
    • Demonstrated experience with document management, MFP and print devices.
    • Must have experience providing on-site service and repair to customers.
    • Ability to handle complex issues and provide solutions where appropriate.
    • Strong customer service skills are essential. Ability to multitask and prioritize assignments.
    • Must have good communications skills (written and verbal) including tact and diplomacy when dealing with customers.
    • Requires a valid state driver's license.
    • Experience as a field service technician in the office equipment industry preferred.
    • Good customer service skills are essential.
    • Ability to multitask, prioritize assignments and work independently.
    • Computer literate and good communication (written and verbal) skills including tact and diplomacy when dealing with customers.
    • Ability to lift 50lbs. The job involves frequent bending, lifting, and reaching.
    • Toshiba America Business Solutions is currently accepting proof of vaccination status on a voluntary basis during the onboarding process.
      Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:
      • Group health coverage (medical, dental, & vision)
      • Employee Assistance Programs
      • Pre-tax spending accounts
      • 401(k) plan
      • Company provided life insurance
      • Pet Insurance
      • Employee discounts
      • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
        Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

        Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation ...@tabs.toshiba.com to request an accommodation.

Keywords: Toshiba America Business Solutions, Danbury , Field Support Technician - Toshiba, Professions , Beacon, Connecticut

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