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Lead ITSM ServiceNow Architect

Company: CNO Financial Group, Inc
Location: Carmel
Posted on: April 8, 2021

Job Description:

Information Technology Carmel, Indiana Thursday, March 25, 2021 The Lead ITSM Architect is responsible for the complex design and formulation of ITIL-based standard solutions implemented using the ServiceNow portfolio of products. This includes IT Service Management, IT Operations Management, Software Asset Management, and their related ITIL-based sub-functions and tools in the Now Platform. This role interacts closely with the IT and business requestor groups which are integrated with the ServiceNow infrastructure. This role will also be responsible for defining technology roadmaps that detail the implementation of initiatives to enhance a secured & scalable technology environment as well as developing plans for the ongoing support and governance of the solutions. The architect also may lead projects with large resource requirements, risk, and complexity. As a key technical and process architect the lead works with much authority and autonomy on assignments requiring technical complexity and coordination. Key Job Responsibilities and Accountabilities: Adheres to infrastructure guidelines, design patterns, and standards as determined and set into policy. Develops roadmaps of the evolution of the in-scope infrastructure from current to future state. Designs and leads the implementation of an ITSM Architecture based on the Technology Services organization's strategies. Independently develops, documents, and presents a strategic roadmap for the evolution of IT Service Management process and tools from current state to future state. Leads and reviews complex architectural implementation of all solutions, ensuring conformance with ServiceNow defined best practices and CNO IT strategy. Collaborates with business partners, software engineers, technology and operations leadership and provides significant input into IT Service Management strategy & roadmap in alignment with broader Technology Services' strategy and desired business outcomes. Collaborates with all 3rd party vendors and the Managed Services team to develop and implement ServiceNow and other IT Service Management solutions. Ensures all ITSM process designs align to the ITIL framework in a practical manner. Recommends industry best practices to meet the needs of business with respect to scalability and performance. Evaluates Managed Services Provider recommendations for ServiceNow and ITSM process revisions for alignment with IT Strategy and advises IT Steering Committee regarding acceptance/rejection of recommendations. Designs and recommends ITSM Metrics and Reporting, ensuring process designs facilitate appropriate process governance. Identifies, analyzes, and recommends various technologies for approval based on an understanding and business requirements. Facilitates improved delivery of proposed solutions, by identification and documentation of technical and architecture technology requirements to be executed by our third-party partner in a timely, cost effective, and integrated fashion. Collaborates with implementation teams to assess and review the architectural implementation of systems and projects to ensure conformance with defined architectural standards. Solves implementation challenges while encouraging adherence to architectural and Technology Services standards. Analyzes IT business drivers to determine corresponding architectural impact. Analyzes technology industry and market trends and determines their potential benefit to the enterprise. Assess and communicates the skills, processes, structures, cultural and financial impacts of proposed strategies. Facilitates the evaluation and selection of software/hardware product standards, as well as the design of standard configurations. Recommends solutions and best practices. Verifies compliance with all technical requirements. Skills, Knowledge, and Abilities:

  • Specialized knowledge of multiple (i.e. typically up to 4), diverse Infrastructure or technical design areas and in-depth understanding of Infrastructure methodologies and technologies.
  • In-depth knowledge of ServiceNow capabilities.
  • Proven ability to design complex ServiceNow ITSM and ITOM solutions.
  • Proven and demonstrated ability to design an effective CMDB.
  • In-depth knowledge of ITSM KPIs and Metrics development.
  • Solid knowledge of all components of a technical architecture.
  • Strong ability to develop solution patterns and architectural specifications and can work closely with other teams to implement them successfully.
  • Solid understanding of information processing principles and practices.
  • Strong knowledge of current systems software, protocols, and standards; knowledge of software/hardware evaluation principles and practices.
  • Strong ability to independently translate business needs into solution architecture requirements.
  • Determines financial impact of proposed solutions and recommends alternatives.
  • Fluent in multiple, diverse technical configurations, technologies and processing environments.
  • Strong interpersonal skills in areas such as teamwork and facilitation.
  • Solid written and verbal communication skills.
  • Requires a high level of communication and diplomacy skills to direct, persuade, and influence others, particularly at senior levels within the function.
  • Most often interacts within immediate business area or sub function, and some VPs.
  • Strong planning and organizational skills; strong time and resource management skills.
  • Strong problem analysis, structured analysis, and design and programming techniques.
  • Able to adapt to rapidly changing technology and apply it to business needs.
  • Establishes and maintains a high level of customer trust and confidence.
  • Strong analytical and conceptual skills; ability to create original concepts/theories for a variety of stakeholders.
  • Ability to understand mid to long term perspectives of situations.
  • Analyzes IT business drivers and determines corresponding impact. Education and Experience:
    • Bachelor's degree in Computer Science, Computer Information Technology, or related computing major required, or equivalent experience; Master's preferred.
    • Previous experience with ServiceNow is required. Typically, has at least ten years of related experience as a Service Now Architect and/or ITSM related role.
    • ITIL Foundations V3 or V4 certifications required. Advanced ITIL certifications preferred.
    • Typically, also has several years (e.g. 8+) of experience designing and implementing infrastructure solutions, and in two to four of the following disciplines: Network Administration, Server OS Administration, Storage Administration, Solution Architecture, Data Center Architecture, Database Administration, Middleware Administration, End User Computing Administration, Messaging Systems Administration.
    • Related industry certifications highly preferred. CNO Financial is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following link:
      Equal Employment Opportunity is the Law (English)
      Equal Employment Opportunity is the Law (Spanish)
      Right to Work Poster (English)
      Right to Work Poster (Spanish)

      As you explore job openings at CNO, please keep in mind that CNO will never ask you to provide payment-related information at any part of the employment application process. And CNO will communicate with you only through emails that are sent from a CNOinc.com or BankerLife.com email address.

      If you receive an email purporting to be from CNO that asks for payment-related information or any other personal information, please contact law enforcement and report the email to myHR@CNOinc.com. Bankers Life is the marketing brand of Bankers Life and Casualty Company, Medicare Supplement insurance policies sold by Colonial Penn Life Insurance Company and select policies sold in New York by Bankers Conseco Life Insurance Company (BCLIC). BCLIC is authorized to sell insurance in New York. Administrative office: Chicago, Illinois. Welcome! We are glad you are interested in a career with CNO Financial. As you explore job openings at CNO, please keep in mind that CNO will never ask you to provide payment-related information at any part of the employment application process. And CNO will communicate with you only through emails that are sent from a CNOinc.com or BankersLife.com email address. If you receive an email purporting to be from CNO that asks for payment-related information or any other personal information, please contact law enforcement and report the email to myHR@CNOinc.com. You have been redirected to a CNO Financial Group, Inc. job page

Keywords: CNO Financial Group, Inc, Danbury , Lead ITSM ServiceNow Architect, Professions , Carmel, Connecticut

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