Field Training Specialist

Company: Innova
Location: Stamford
Posted on: June 4, 2025

Job Description:

Innova Solutions is immediately hiring for FIELD TRAINING SPECIALIST

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.


Position type: Full-time/ Contract
Duration: 6+Months
Location: Connecticut
Client: Telecom

As an FIELD TRAINING SPECIALIST you will:


FIELD TRAINING SPECIALIST Frontier Instructors perform a full range of facilitation and support functions related to training and quality assurance to ensure the Customer experience and business objectives are met. This position is responsible for delivering Direct Sales Service training to newly hired/current employees along with the following
additional outlined requirements:

All applicable system training.
--- Sales Training (facilitation and development).
--- Refresher Training based on Direct Sales Service representative's needs.
--- Product Training for new and previously deployed consumer products.
--- Train for all local and national consumer promotions.
--- Prepare both product and promotional training materials for deployment.
--- Measure, track, and evaluate employee progress through the training curriculum to assess if the individual is ready to perform the needed work.
--- Provide clear feedback to the supervisory staff on the performance of individual employees.
--- Shadow vendor agents (where allowed) to identify training opportunities and suggest methods for improving employee/team performance. This position works closely with Learning & Development, Vendor Partners, Project Specialists, Supervisors, and Directors, serving as a positive link between operations staff and employees.

Job Requirements:
--- Valid driver's license
--- The individual must demonstrate a comfort level with public speaking. All training can be conducted in various ways. Individual, group, simulation, skills practice, or computer-based training. Speaking and interacting with various audience members is required.
--- Able to facilitate "webinars" or virtual learning methods.
--- Facilitation experience in a fast-paced environment.
--- Always possess a positive approach to the teaching/learning environment.
--- Communicate openly and non-judgmentally.
--- Possess a strong ability to multi-task.
--- 3 to 5 years' experience in a Call Center/Direct Sales Service environment.
--- Broad knowledge of training program design and delivery methods.
--- Strong decision-making and interpersonal skills.
--- Previous training/facilitation experience.
--- Excellent oral and written communication skills.
--- Proficiency with Power Point, Word, Excel and virtual platforms i.e., Skype, TEAMS/Zoom etc.
--- Strong analytical and organizational skills.
--- Strong team player with an unwavering commitment to achieving team goals.
--- Flexible to meet our ever-changing training needs.
--- Ability to work overtime and multiple shifts when needed.
--- Travel expected and required. (50-75% of each month)
--- Must maintain and be responsible for all work and travel related expenses including time reporting.
--- Must have basic knowledge of Pega-Hub and DPI
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Meenakshi Chauhan Technical Recruiter

PAY RANGE AND BENEFITS: Pay Range*: Between $30-$36 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
One of Largest IT Consulting Staffing firms in the USA Recognized as #4 by Staffing Industry Analysts (SIA 2022)
ClearlyRated Client Diamond Award Winner (2020)
One of the Largest Certified MBE Companies in the NMSDC Network (2022)
Advanced Tier Services partner with AWS and Gold with MS

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Danbury , Field Training Specialist, Other , Stamford, Connecticut