Front Desk Patient Registrar
Company: Connecticut Institute for Communities, Inc.
Location: Danbury
Posted on: April 24, 2024
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Job Description:
Connecticut Institute for Communities, Inc. Description: CIFC
Health is looking to fill the position of Front Desk Patient
Registrar. Patient Registrars have direct patient interaction and
must have excellent phone, communication and computer skills (late
afternoon / early evenings & some Saturday morning hours required).
Summary: This is the first person to greet patients at CIFC Health.
This position is filled by employees who are comfortable
interacting with the public, organized and able to assist patients
in completing introductory information such as registration,
insurance coverage and demographics. The Registration Specialist
greets, instructs, directs and schedules patients and visitors. The
Registration Specialist serves as a liaison between the patient and
the medical support staff. The Registration Specialist answers
calls, schedules appointments and maintains the schedule for the
department. Unit: Administration Immediate Supervisor: Department
Admin or designee Classification: Standard / Full Time (1.0 FTE) or
Part-Time (Hourly) Status: Non-Exempt Directly Supervises: This
position typically supervises no others.
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Essential Job Responsibilities: To perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill and/or abilities required. Responsible for
greeting patients in cheerful manner. Assist patients in a way to
make their visit to the Center relaxing and productive. Responsible
for answering the telephone in a cheerful and polite manner.
Responsible screening the incoming calls, taking appropriate
messages, and transferring calls when appropriate. Responsible for
screening phone calls to determine the appropriate scheduling of an
appointment and how much time is needed. Responsible for accurately
scheduling follow-up appointments, diagnostic testing, and
referrals to other providers. Collect all deductibles and co pays
from patients according to payer guidelines and discount levels.
Ensure all encounter forms are accounted for at the end of the day
by reconciling the day's schedule with encounter forms collected.
Count and balance the day's collections with encounter forms.
Provide outstanding comprehensive service to patients in the Health
Center or over the telephone when registering, scheduling, or
assisting them with health insurance and/or billing questions.
Responsible for working with the patient to ensure accurate and
complete demographic and insurance information into the computer
database and for the patient's medical record. Collect copies of
required identification and financial documents along with all
required signatures. COMPLIANCE: This position requires compliance
with CIFC Health's written standards, including its Compliance
Program and all organizational policies and procedures (Written
Standards). Such compliance will be considered as part of the
employee's regular performance evaluation. Failure to comply with
CIFC Health's Written Standards, which may include the failure to
report any conduct or event that potentially violates legal or
compliance requirements or CIFC Health's Written Standards, will be
met by the enforcement of disciplinary action, up to and including
possible termination, in accordance with the CIFC Compliance Policy
& Plan and the CIFC Employee Manual. COMMITMENT: At CIFC Health, we
are committed to providing quality medical care and treatment that
is coordinated and centered on the patient's specific needs. We are
recognized as a Patient Centered Medical Home and provide health
care in a setting where patients are at the center of their care
team. All employees of the Center are part of the patients care
team and contribute to the team approach of promoting access,
continuous, comprehensive care and work to provide quality
improvement in the care provided to their patients. Requirements:
Requirements: Minimum High School Diploma or equivalent, AA
preferred. Previous medical office experience preferred. Computer
experience is required, experience with electronic medical records
are preferred. Applicants with multiple language capabilities
(English, Spanish, and/or Portuguese) are preferred. Health
Requirements: Recent documentation free of communicable diseases
(i.e. TB and COVID); and Recent fit for duty examination.
Competitive compensation, plus comprehensive fringe benefits
package including health care coverage and retirement program. CIFC
is an Equal Opportunity Employer/Provider.
PIee35dbea707c-26276-33970867
Keywords: Connecticut Institute for Communities, Inc., Danbury , Front Desk Patient Registrar, Other , Danbury, Connecticut
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