Customer Care Team Representative

Company: Doyle Security Systems
Location: Fishkill
Posted on: March 19, 2023

Job Description:

Doyle Security Systems, Inc. is a "Best Company in New York." We provide comprehensive benefits choices and competitive compensation. This is a great opportunity to join a growing team and start a career in the security and fire protection industry. Job Summary:As the Customer Care Team Representative, you will facilitate the relationship between Doyle Security Systems and our customers while upholding our core company values. The Customer Care Team Representative will be responsible for any customer communications regarding alarms and security systems, including scheduling service, install, or inspections. Job Responsibilities:Customer Care Team Representative will:

• Field inbound customer calls and answer questions related to customer alarms and security systems.
• Provide technical support and resolve issues remotely when able
• Initiate outbound calls to customers for the scheduling of service calls, inspections and more.
• Dispatch service tickets, inspections or install jobs to appropriate, qualified service technicians
• Foster an environment of continuous teamwork and support
• Manage service tickets for timely resolution and customer satisfaction
• Deliver excellent customer service and identify solutions to daily problems
• Must be available to work occasional weekend and holiday hours. Required Background and Experience:Customer Care Team Representative should have:
  • Previous call center experience (customer care, technical support, dispatching - preferred)
  • Strong verbal and written communication skills required
  • Excellent attention to detail, follow through and ability to take initiative
  • Ability to type 40WPM minimum
  • Strong time management, organizational and multi-tasking skills
  • Ability to make quality decisions and solve problems
  • Positive attitude and ability to work in a fast-paced team environment
  • Exceptional attendance and punctuality record.
  • Knowledge of basic computer functions including Microsoft Windows and Office.
  • High school or equivalent degree Benefits:
    • 401(k)
    • 401(k) matching
    • Bonus compensation
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Referral program
    • Vision insurance
      What's it like working at Doyle Security Systems? www.godoyle.com/working-at-doyle Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn't be possible without One Doyle Team.
      One Doyle Team is more than just a group of colleagues. We're a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other's victories. We are quick to offer support and a helping hand. Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available. In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We've been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide. At Doyle, the following core values are the foundation of everything we do:
      • Customer Care
      • One Doyle Team
      • Leading by Example
      • Continuous Improvement
      • Experts in our Solutions To learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValues If this sounds like a team you would like to be part of, we can't wait to hear from you! Job Type: Full-time Salary: $16.50 - $18 per hour Schedule:
        • 8 hour shift
        • Day shift
        • Monday to Friday
        • Overtime Work Location: Fishkill, NY
          
          
          Monday-Friday
          8 hour shift
          8 hours per day excluding breaks
          
          
          
          PI207649101

Keywords: Doyle Security Systems, Danbury , Customer Care Team Representative, Other , Fishkill, Connecticut