Customer Relations Specialist
Company: Rollins
Location: Hyde Park
Posted on: March 17, 2023
|
|
Job Description:
** Customer Relations Specialist****Job Category****:** Customer
Service **Requisition Number****:** CUSTO024832 Showing 1 location
**Job Details****Description****At Orkin, our purpose is to help
protect the world where we live, work, and play.**Our **Customer
Service Specialists** are committed to this purpose.Our **Customer
Service Specialists** are full-time with benefits, fully paid
training, competitive wages and the opportunity for career growth.
At Orkin, we provide the most accurate, comprehensive, and
efficient pest management services for both residential and
commercial customers. **This position is ideal for the candidate
that wants to be a part of a rock-solid company providing a
valuable service to our customers while growing your career!****The
Successful Customer Service Specialist Will . . .**Demonstrate a
strong work ethic and capacity to handle high work volume in a
great teamwork environment and:* Contact customers to schedule and
confirm service appointments* Schedule appointments for technicians
to minimize drive time and/or distance as needed, and suggest
alternative routes when appropriate* Schedule & communicate with
Service Technicians to meet customer requirements* Perform outbound
calls to customers to follow-up on service received* Perform
outbound calls to customers regarding outstanding account balances*
Receive payments from past due customers* Proficiently navigate a
Windows-based & Web-based system to track routes and optimize
current & future schedules* Reschedule unserviced accounts within
24 hours* Answer inbound customer service calls with an open,
friendly greeting* Utilize strong listening skills and probing
questions to identify the customer's concern and evaluate their
needs* Use strong communication skills to communicate/empathize
with customers* Work well within a team* Participate in quality
assurance processes/programs/initiatives as requested*If you are
organized, efficient, accurate and accountable with a strong
ability to multi-task, then consider this key role as a part of the
branch team!***We Offer---*** Competitive hourly pay* Comprehensive
benefits package including medical, dental, vision, maternity &
life insurance* 401(k) plan with company match, employee stock
purchase plan* Paid vacation, holidays, and sick leave* Employee
discounts, tuition reimbursement, dependent scholarship awards*
**Quality, comprehensive training programs*** Founded in 1901,
Orkin is a global residential and business service provider who
provides the most accurate, comprehensive, and efficient pest
management services for both residential and commercial customers *
As the industry leader, we value PEOPLE, PROGRESS and
PROFESSIONALISM* The Pest Management Industry is growing - and is a
recession resistant line of business* Orkin is financially stable
and growing as the largest subsidiary of , (NYSE: ROL),
headquartered in Atlanta, GA******Requirements:** We require the
ability to pass a drug screen. Candidates must meet the job
requirements and perform job duties with or without
accommodations.**Keywords:** customer service, office,
administrative assistant, representative, data entry, customer
retention, self-starter, communication, scheduler, accounts
payable, accounts receivable**Skills****Preferred**
**Self-Management** *Advanced* **Communication** *Advanced*
**Customer Focus** *Advanced* **Customer Service** *Advanced*
**Influencing Others** *Intermediate* **Problem Solving Ability**
*Intermediate* **Dedicated****:** Devoted to a task or purpose with
loyalty or integrity **Ability to Make an Impact****:** Inspired to
perform well by the ability to contribute to the success of a
project or the organization **Goal Completion****:** Inspired to
perform well by the completion of tasks
**Education****Experience****Required****2 years:** Proven customer
service experience **1 year:** Proficiency in MS Outlook, Word and
Excel **Preferred****3-4 years:** Scheduling or dispatch experience
in a service industry a plus **Less than 1 year:** Scheduling or
dispatch experience in a service industry a plus Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Rollins, Danbury , Customer Relations Specialist, Other , Hyde Park, Connecticut
Click
here to apply!
|