Deck Ambassador / Customer Experience Specialist
Company: British Swim School Of Hudson Valley
Location: Fishkill
Posted on: March 16, 2023
Job Description:
Job Description About Us:Parents say British Swim School is
quite simply the nations leading swim school, and as we continue to
expand the reach of our life-saving program, well always want to
hear from fun-loving, service-minded individuals who might fit into
our award-winning team!
The Position:At British Swim School, our Customer Experience team
are known as Deck Ambassadors. This is a crucial poolside role its
the role that manages the all-important first impression and then
keeps it going by maintaining warm relationships with families and
students throughout their time as a part of our extended swim
family.
Your Typical Responsibilities:
- Warmly welcoming new families and getting them off to a good
start - getting to know the students and their parents.
- Setting up the pool deck area before each shift.
- Registering students for class and managing them in and out of
the water between classes.
- Managing and celebrating the move-up/graduation process, our
birthdays, and other milestones both at the pool.
- Posting photos and videos to social media in a fun and personal
way.
- Assisting our parents with questions they have about their
schedule and the progress of their children.
- Promoting referrals for new enrollments.
- Supporting the aquatics team by being an active participant in
the safety of our swimmers and assisting when needed with swimmers
who need help during the lessons. What do we need from you?
- An enthusiastic, warm, but assertive personality who really
loves talking to people and developing positive, friendly
relationships.
- An understanding of the importance of sticking to a good
structure and a willingness to enforce essential safety procedures
and policies in a fun and gentle manner!
- The ability to multi-task and not lose your sense of fun.
- A genuine desire to help us decrease drowning for both children
and adults. What can you expect from us?
- Flexible schedules - shifts between 4 to 5 hours; easy to
schedule around other jobs or studies with highly competitive
pay.
- Being welcomed into a warm, fun culture with mission-driven
managers who give back to the community and their staff.
- The opportunity for growth in a business with massive expansion
opportunities.
- Structured, paid training (including first aid certification as
needed).
- Extra paid birthday time off.
- Happy, laughing, singing KIDS. Each franchise location is
independently owned and operated by a franchisee (franchise owner).
Your application will go directly to the franchisee, and all hiring
decisions will be made by the management of this franchisee. All
inquiries about employment at this franchisee should be made
directly to the franchise location, and not to British Swim School
Corporate. by Jobble
Keywords: British Swim School Of Hudson Valley, Danbury , Deck Ambassador / Customer Experience Specialist, Other , Fishkill, Connecticut
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