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Guest Services Representative

Company: Nuvance Health
Location: Rhinebeck
Posted on: January 26, 2023

Job Description:

Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.


Maintains a presence in first impressions areas greeting the public with strong guest relations skills and providing information where necessary to ensure compliance of hospital visitor policy and promote a positive guest relations environment as defined in the philosophy of Vassar Brothers Medical Center. Sets the standard for system-wide guest services.


1. Greets all guests entering lobby with a sincere greeting, exhibiting proper guest relations skills at all times.

2. Directs guests cheerfully to Information Desk for a pass.

3. Explains visitor policy tactfully, when required to. Makes reasonable attempts to enforce various unit-specific visiting policy, contacting units on a case-by-case basis.

4. Enforces HIPPA procedures/protocol and confirms patients' wishes with regards to privacy when necessary.

5. Makes reasonable attempt to prevent anyone who has not been cleared from bypassing Information Desk.

6. Notifies Security immediately upon noticing any suspicious person or behavior, accident or circumstance that may cause damage or injury. Enforces restrictions, alerting security when restricted individuals attempt access.

7. Enforces hospital Non-Soliciting Policy at all times.

8. Uses appropriate judgment at all times where applying hospital policy to varying circumstances

9. Ensures that at least five wheel chairs are available in the Lobby at all times.

Other information:

Required: Requires high school diploma or equivalent; general knowledge of high school subject matter possibly including sciences, simple medical procedures or terminology or office equipment.

Minimum of 6-12 months of experience in a Customer Service/Guest Service/Receptionist position.

Location: Rhinebeck-NDH 6511 Springbrook Avenue

Work Type: Per Diem

Standard Hours:

FTE: 0.010000

Work Schedule: Day/Eve 8

Work Shift: 530-130, 9-5, 12-8

Org Unit: 983

Department: Gift Shop

Exempt: No

Grade: S1

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

Salary Range: 15.3-22.42

Keywords: Nuvance Health, Danbury , Guest Services Representative, Other , Rhinebeck, Connecticut

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