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Office Specialist/Medical Receptionist

Company: Family Services Inc.
Location: Millbrook
Posted on: November 24, 2022

Job Description:

Office Specialist/Medical ReceptionistStatus: Full Time 16.48 an hourSupervisor: Office ManagerSchedule: Mon, Tues, Wed, Fri 8:30am-5:30pm / Thurs 8:30am-7pmThe Office Specialist/Medical Receptionist position provides clerical support to a center. While actual duties vary according to center needs, the incumbent performs a variety of tasks: including greeting and scheduling clients and visitors, calling clients to remind them of appointments, collecting copays and service fees, answering and routing calls and keeping paperwork organized. In addition, the incumbent provides a variety of routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting and distributing mail and other similar activities. The work is performed under generally well-established procedures, with most independent judgment being exercised while performing reception type duties. This position does not supervise other employees, but may direct the work of interns, temporary employees and other lower-level employees.Enthusiastically supports, practices and communicates agency's mission and statement of values.Our mission is to help families and individuals help themselves through direct services, collaboration, and advocacy.Requirements:Graduation from high school or possession of a high school equivalency diploma and one year of full-time clerical work experience, or completion of a clerical training program which includes an internship.Job Responsibilities: The following is indicative of the level and types of activities performed by incumbents in this title. It is not meant to be all inclusive and does not preclude a supervisor from assigning activities not listed which could reasonably be expected to be performed by an employee in this title.The primary role of the Office Specialist is scheduling which includes checking clients in and out.Make reminder phone calls for next day appointments.Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; performs reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff and taking detailed messages.Accurately records daily fee collection including service fees, copays, deductibles and invoice payments.Reviews records and documents for completeness, compliance with standards and for accuracyScans and files materials in record system in accordance with guidelines.Maintains records of time and benefit usage, employee certification and training. Provide coverage within and at other clinics within the agency as requested.Adhere to prescribed privacy practices and HIPAA regulations to protect the security of our clients and their medical records and ensure that confidentiality is maintained.Support Full Time Office Specialists to ensure completeness of daily tasks.Competencies:Knowledge of grammar, spelling, punctuation and required formats necessary to recognize and correct such errors in correspondence, records and reports;Knowledge of software packages for word processing to produce a variety of information and for database management to track information;Knowledge of office practices necessary for interacting with staff and the public, processing work-flow, and filing and retrieving information;Knowledge of arithmetic to verify calculations and report on work activities;Skill in operating office automation equipment sufficient to produce work accurately and efficiently;Ability to learn and work within procedures and guidelines;Ability to provide basic information and direction to clients, public and others;Ability to collect and record fees;Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; informs Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.Other Requirements:Personal characteristics necessary to perform the duties of the position.Physical condition commensurate with the demands of the position.Work Environment: Location: Highland/EllenvilleSchedule: Monday and Friday, 9am - 5pm / Tuesday & Thursday 10am - 6pm *Note* Times can vary only if office coverage is needed.If office coverage is needed in other behavioral health centers there could be a possibility of working in another center for a day.Position Benefits:Medical, dental, and vision coverage403(b) retirement plan with employer match up to 5%Generous paid vacation, holiday, sick, and personal time package (2 weeks vacation to start, 13 paid holidays per year, 12 sick days per year, and 4 personal days per year)Group term life and long-term disability insuranceSupplemental life insurance & accidental death and dismemberment (AD&D)Supplemental insurance through AFLACEmployee assistance program (EAP)#INDBHWe are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services follows federal, state and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants in violation of those laws.moZOQ1uEN0

Keywords: Family Services Inc., Danbury , Office Specialist/Medical Receptionist, Other , Millbrook, Connecticut

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