Front Desk Associate - Part Time
Company: Planet Fitness Club Careers
Location: Lagrangeville
Posted on: August 6, 2022
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Job Description:
Job Description Who We Are: At Planet Fitness, our mission has
always been to enhance people---s lives by providing a high-quality
fitness experience in a welcoming, judgement free environment. We
are proud to be one of the largest and fastest-growing franchisors
and operators of fitness centers in the United States with over
2,000 clubs and growing Joining the PF family means being part of a
company that is based on an established culture and strong set of
values. It is being a part of a supportive, engaging team that
cares about bettering the health and wellbeing of the community in
an environment where everyone feels like they belong. It is having
fun at work while creating member experiences that consistently
exceed their expectations. It means being part of a brand that you
can be proud of Who You Are: All of our Team Members at Planet
Fitness share one thing in common --- a passion for our amazing
brand and a desire to make our members feel welcome in our
Judgement Free Zone-- Characteristics that will make you a perfect
match for our Front Desk Associate: You: Exhibit a positive and
upbeat attitude. Have a passion for delivering a consistent and
exceptional experience to our members, guests, and fellow PF team
members. Pride yourself on your work while being punctual,
reliable, and dependable. Handle all interactions with diplomacy
and exhibit a genuine motivation for helping others. Act with
integrity and show respect to everyone around you. Exhibit strong
communication skills and have an ability to listen and empathize.
Inspire and motivate others to achieve their goals. Are a quick
study with the ability to apply what you have learned during online
and hands-on training. About the Front Desk Associate Role: As a
Front Desk Associate, you will be responsible for providing a
superior level of customer service to Planet Fitness members,
prospective members and guests while ensuring an exceptional
---Judgement Free--- member experience Daily responsibilities for
the Front Desk Associate also include: Greet members/guests as they
enter and exit the club; assisting them with any questions or
concerns as they check in. Help to promote our Judgement Free
Zone-- by connecting with members on the club floor, offering
assistance and showing support in their fitness journeys while
upholding club policies. Resolve member concerns and escalate to a
Manager as needed. Answer phones in a friendly manner and assist
callers with their inquiries. Perform membership related functions
such as sign-ups, contact/billing information updates,
cancellations, collecting unpaid balances and transferring
memberships. Perform prospective member calls and tours; assessing
their membership needs. Execute retail transactions with accuracy
and drive sales goals. Resolve member concerns and escalate to a
Manager as needed. Regular, consistent cleaning and sanitizing of
all exercise equipment and Black Card spa amenities. This includes
communal spaces as well as your assigned area. Ensuring restrooms
are clean and sanitized, stocked and clutter free by following the
routine cleaning schedule. Frequently perform a comprehensive walk
of all club areas; quickly fix any safety/policy issues and address
cleanliness concerns. Promptly address maintenance and facility
concerns such as broken and/or missing equipment (i.e., Dispensers,
leaky faucets, fixtures etc.) About Your Qualifications: 6-12
months of experience in a customer service environment is preferred
Must be 18 years of age or older Ability to pass a background check
Willing to become CPR/AED Certified (Training provided by Planet
Fitness) Basic computer proficiency Physical Demands of the Front
Desk Associate: Continual standing and moving throughout the club
to accomplish tasks during shift. Continual communicating in person
or on the phone to exchange information during shift. Must be able
to lift up to 75 pounds. Will encounter toxic chemicals during
shift. Frequent cleaning and sanitizing of equipment and
facilities. Moving self in different positions, including bending
and twisting, to accomplish tasks. More reasons to join Planet
Fitness Medical, Dental, and Vision Insurance Vacation/Sick
Time/Holiday Pay Free Black Card Membership 401(K) and Roth
Retirement Savings Plan Term Life Insurance Healthcare and
Dependent Care Flexible Spending Accounts Employee perks and
discounts Engaging team-building competitions and social events
Health and Safety Requirements: Every team member is responsible
for contributing to a safe and healthy workplace. Team members are
expected to be active participants in health and safety by
following all applicable policies and protocols, reporting unsafe
conditions or at-risk behaviors to leadership, and conducting work
in a safe manner. Employees at a franchise location are employed by
the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness Club Careers, Danbury , Front Desk Associate - Part Time, Other , Lagrangeville, Connecticut
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