Regional Claims Supervisor - Workers Compensation Remote Opportunity
Company: PMA Companies
Posted on: August 6, 2022
As a member of our Claims management team supervise claims staff
to ensure appropriate claim outcomes through consistent execution
of best claims practice. In this role utilize your prior claims and
management experience to achieve business plan goals and to ensure
compliance with legal statutes, policy provisions and company
guidelines while fostering a culture of communication.
Manages the assignment of losses to claims staff and provides
technical direction and ongoing guidance through effective diary
Ensures timely, accurate documentation of claim activity.
Selects, trains, coaches and mentors unit personnel.
Plans staff responsibilities and directs activities, utilizing
staff resources effectively to meet department goals in accordance
with approved plans and budgets.
Develops staff to respond to current and anticipated needs of
department as well as determining career development goals of
Ensures appropriate case reserves consistent with company
Extends settlement authority on claims exceeding adjuster's granted
Develops, recommends and implements short range objectives
consistent with company business goals, guidelines and
Recognizes and analyzes trends across the claims portfolio at the
adjuster, unit and account levels.
Reports on observations and recommends remedial action as
Administers salary and personnel programs under guidance of
Utilizes quality assurance programs and develops training agenda
based on opportunities for improvement.
Utilizes performance management process effectively, on an ongoing
basis, to maximize performance of employees, correct performance
problems, provide development opportunities, and promote effective
communication with employees.
Manages the account management process and resolves service
Promotes effective communication among and between work groups, and
between management and employees.
Demonstrate commitment to Company's Code of Business Conduct and
Ethics, and apply knowledge of compliance policies and procedures,
standards and laws applicable to job responsibilities in the
performance of work.
Bachelor's degree and/or a minimum of three years of work
experience in an insurance related industry required.
Extensive knowledge of NY WC regulations (jurisdiction-specific),
insurance contracts, applicable law and adjusting techniques.
NY License and claims handling experience required.
Previous supervisory experience.
Familiarity with medical terminology.
Demonstrated leadership, coaching, mentoring and teamwork
Advanced skills in applying sound judgment/analysis, decision
making/problem solving, planning and organization and
Excellent verbal and written communication skills.
Excellent customer service and collaboration skills gained through
previous work experience.
Computer literacy, including working knowledge of MS Office Product
Suite, i.e. Word, Excel, PowerPoint.
Chartered Property Casualty Insurance (CPCU); Associate in Claims
(AIC) designation or similar professional designation desired.
Ability to travel for business purposes; approximately 15%
Keywords: PMA Companies, Danbury , Regional Claims Supervisor - Workers Compensation Remote Opportunity, Other , Staatsburg, Connecticut
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