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Remote Injury Care Coordinator 2022-1193

Company: Managed Care Advisors
Location: Danbury
Posted on: June 25, 2022

Job Description:

Danbury, Connecticut, United States Operations Full TimeInjury Care Coordinator - Remote Home Based Open to Nationwide ApplicantsOverview:Are you energized by working in a fast-paced environment on the front lines helping injured workers? Do you want to work in an organization that values intelligence, integrity, and initiative? Would you like to be a part of a collaborative and dynamic team in an effort to provide an exceptional customer experience?As a remote Injury Care Coordinator, you will work from your home office and be responsible for the intake of information regarding injured workers. You are also responsible for answering and gathering data from the MCA twenty-four-hour Injury Reporting Hotline. In addition, you are responsible for gathering pertinent demographic data as well as all data related to the worker's injury. You will also assist callers with provider channeling, notifications of catastrophic injuries, call-aheads to treatment facilities, and the distribution of forms and reports.You must be a team player with excellent interpersonal listening and communication skills. Strong organizational skills focus on exceptional customer service, and attention to detail is necessary to ensure efficient and quality operations. This is not a telemarketing job and does not involve sales.Remote Injury Care Coordinator Responsibilities:Ensure that the Injury Reporting and Provider Identification System is answered in a timely manner meeting client specificationsTriage catastrophic injuriesProduce the First Report of Injury meeting the various client-specific and/or state-specific requirementsTriage Incident Only and identifying from the first report stage, the preliminary case status of the claimant (i.e. Medical Only, Lost Time, or Lost Time-Return to Work)Develop a detailed and intimate knowledge of all MCA client's specific operational procedures and productsConduct Initial Assessments as needed or indicated by the client, ensuring that the assessments are completed in a timely manner meeting the client-specific performance standardResolve all cases reported as problems. This will often involve direct telephone contact with MCA clientsAcquire and maintain knowledge and understanding of specific client needsRemote Injury Care Coordinator Requirements:Shift availability: Tuesday - Saturday (Noon - 8:30 pm)U.S. CitizenHigh School diploma, some college education preferred2 to 4 years of administrative, medical, or client service experience Proficient computer skillsAbility to prioritize workloadAbility to handle many varied assignments and tasksKnowledge of medical and insurance terminology preferredCustomer service-oriented experience with some decision-making responsibilitiesStrong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, and Access)Proven ability to manage multiple projects at a time while paying strict attention to detailIn addition to a competitive salary, comprehensive health, and welfare benefits, MCA offers participation and vesting in a 401(k) plan with a company match. You will also be eligible for participation in our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity, and initiative, consider a career with MCA.The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Managed Care Advisors, Inc. (MCA) , a fully owned subsidiary of Sedgwick , is a Bethesda, Maryland-based government contracting firm and leading provider of workers' compensation and specialty health plan products and services to the U.S. federal government and privateindustry customers nationwide and across all US Territories. We believe in helping those with work sustained illnesses and injuries to live their best life by, providing case management and support to workers, providers, employers, and claims staff. Important Information Successful candidates will be required to undergo a credit and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of an employee upon hire.Search Firm Representatives Please be advised that MCA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to MCA. All resumes submitted by search firms to any employee at MCA without a valid written agreement and task order in place will be deemed the sole property of MCA and no fee will be paid in the event that person is hired by MCA.MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations. MCA is an Equal Opportunity and Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.MCA abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.MCA abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires PI183114258

Keywords: Managed Care Advisors, Danbury , Remote Injury Care Coordinator 2022-1193, Other , Danbury, Connecticut

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