Member Experience Representative - Silo Ridge Fiel

Company: Discovery Land Company
Location: Amenia
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: Title – Member Experience RepresentativeReports to: Manager, Member ExperienceThe Member Experience Representative will create an environment where Members and Staff strengthen their relationships by sharing authentic, inspiring experiences and creating memories our Members will cherish throughout their lives and across generations. Seasonal Part-TimeThis is a seasonal hourly position where the schedule is based on business needs with an expectation of a 25-30 hour work week from April through October.Key Responsibilities

• Provide a safe, inclusive community and supporting culture of well-being where families are free to enjoy the simple pleasures of life while living seasonally in harmony with nature, sharing in traditions and exploring their interests.
• Coordinate arrivals/departures, accommodations, transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments and/or vendors
• Meet members/guests upon arrival and departure to promote a welcoming environment
• Monitor and reply to member inquiries in a timely manner all via club email, phone, and messaging functions
• Collaborate with peers across departments when executing requests to ensure the delivery of superior experiences
• Communicate comprehensive details with key stakeholders to ensure seamless member experiences
• Create and update daily reporting communication for club distribution
• Create and maintain member profiles and preferences across multiple platforms
• Create and update written communication and visual guides including calendars, amenity information, staff listing, bios, and photos
• Work closely with Sales Team to create exceptional experiences for prospects/visitors
• Promote activities, events, and club information effectively in accordance with brand standards
• Assist in creation, coordination, and execution of club and member events
• Coordinate with Residential Services on booking and management of on-site overnight rentals
• Facilitate transportation as required both on-property and to local areas
• Attend department meetings and trainings as necessary
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested
• Other duties as assignedSkills and Qualifications
  • Prior experience in a high-end customer service facing role is strongly desired
  • Bachelor's degree or similar work experience is preferable
  • Superb written and oral skills and the ability to communicate effectively
  • Experience with communication platforms including but not limited to Microsoft Office Suite, Google Apps, and knowledge of Web Based Marketing Platforms. Experience with Jonas, Club Essentials, and Pacesetter App is a plus
  • Ability to work a schedule which includes evenings, weekends, and holidays
  • Ability to meet the physical demands of the position including, but not limited to, working outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.About Discovery Land CompanyFounded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts worldwide. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their own architectural styles, world-class amenities, and high levels of service.
    
    We don't build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable.We are extremely grateful to be recognized as one of the world's top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.comAbout the Project - Silo Ridge Field ClubThe Silo Ridge Field Club is a private, gated community on 800 acres near the towns of Millbrook and Amenia, New York. Located adjacent to the Wassaic train station, this community features 245 residences, a world-class 18-hole Tom Fazio-designed golf course, a family barn, and a field house for sports, wellness, and recreational programming. Silo Ridge promises nearly limitless possibilities for unforgettable family recreation, all in just a 90-minute drive from Manhattan. - https://siloridge.com/

Keywords: Discovery Land Company, Danbury , Member Experience Representative - Silo Ridge Fiel, Other , Amenia, Connecticut