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Practice Coordinator

Company: Danbury Health Systems
Location: Fishkill
Posted on: May 13, 2022

Job Description:

Title: Practice Coordinator - HQMP Fishkill Physician Practice - 200 Westage Business Center Drive, Suite 240. 40 hours per week, Monday - Friday, 8 hour shifts between 7:30am - 6:00pm.

Summary: The Practice Coordinator implements and monitors the operations of a clerical unit of an office in order to ensure delivery of quality, cost-effective patient care. Guides and mentors approximately six or fewer FTEs at one location.

Responsibilities:

1. Guides and mentors clerical staff to support the effective delivery of patient care, patient satisfaction, and efficient use of resources to achieve optimal results for the office. Allocates work and provides input to staff performance reviews. Monitors budget and maintains careful control of revenue and expenses. Prepares and reconciles invoices for Accounts Payable and investigates and resolves office concerns, inquiries and complaints. Provides assistance to staff as necessary to support the needs of the office. Participates in the interviewing, hiring, and training process for new employees. Educates staff and ensures continuous improvement processes. Assists in the development of department policies/procedures and its implementation and monitoring.

2. Coordinates scheduling operations to include; supervises check-in, check-out, call center and medical records staff.

3. Implements provider schedules to maximize provider productivity in order to meet budgetary goals.

4. Implements monthly coverage schedule to include; communicating the roster and any ad hoc changes to the answering service, and notifies external departments of coverage schedule as required.

5. Advises supervisor of changes regarding staff or the office. Makes recommendations to leadership regarding office operations and finances.

6. Maintains a high level of customer service-oriented performance and models the behavior for office team. Achieves and models the organization's established expectations regarding quality, teamwork, self and staff development.

7. Responds promptly to all requests from patients, physicians, medical offices, and administration.

8. Maintains communication between central billing office (CBO) and medical practice.

9. Maintain and Model Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).

10. Performs other duties as required.

Other information:

Minimum Qualifications:

High School Graduate or Equivalent

2 years medical office experience, preferably in a supervisory role

Minimum Knowledge, Skills and Abilities Requirements:

Strong interpersonal, telephone and computer skills (Microsoft Word, Excel, Outlook, PowerPoint required).

Working knowledge of practice management and electronic medical record software systems (Soarian/Cerner preferred).

Knowledge of ICD-10, CPT & HCPCS coding required.

Strong written and verbal communications skills.

Working conditions:

Essential:

* Some manual skills / motor coord & finger dexterity
* Medium to Heavy effort. May exert up to 35 lbs. force

EOE, including disability/vets.

Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

Keywords: Danbury Health Systems, Danbury , Practice Coordinator, Other , Fishkill, Connecticut

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