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Client Support Specialist

Company: Waterworks
Location: Danbury
Posted on: May 11, 2022

Job Description:

Waterworks - Inspiring Great People and Great Design.
Join the Nation's premiere brand for bath and kitchen and discover a luxury work experience where diverse ideas are met with enthusiasm, and where you can be challenged to learn and grow to your full potential. -
The Client Support Specialist will partner mainly with our Commercial/Hospitality sales team and leader to achieve maximum profitability through effective -communication around order management and solving client issues, while elevating service to a true luxury brand experience. - The role will own the client experience from order placement through shipment. Other operational responsibilities may include samples, inventory transfers, processing refunds, phone queue coverage. - The right candidate will have a passion for design, a customer-centric approach to conducting day to day business, and enjoy working in a fast-paced, environment. This role has a hybrid work schedule requiring some in-office presence. -
True to Waterworks roots, we value and cultivate long-standing relationships with our clients and our associates. We work in a highly collaborative, creative environment that values each associate's contribution toward delivering beautiful, innovative, luxury products while providing superior customer service. We offer our associates training and professional development, career growth opportunities, competitive salaries, bonus potential, and a comprehensive benefits package including 401k. -
Primary Responsibilities:


  • Deliver exceptional customer-centric service and order management to internal & external customers
  • Own order management process from pre-order through delivery
  • Provide queue coverage as needed
  • Perform operational duties to support the sales channel as needed (samples, inventory transactions, send shipments; refunds)
  • Support the channel's -sales efforts; quote/order entry; sample requests; processing and collecting payments
  • Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
  • Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
  • Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction
  • Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client's expectations; -making any necessary adjustments in accordance with the Freight Accommodations Guidelines
  • Complete order notes to maintain consistent communication of order status
  • Maintain requested delivery dates to meet client's expectations and company guidelines
  • Submit requests for returns, Credit Memo, Transfer of Funds, or Refund of Funds on behalf of the Sales Leader, Sales Consultant, or client, in accordance with company policy
  • Collect deposits or balance payments on orders; arranges balance due payment before shipment
  • Collect signed terms and conditions
  • Respond to client inquires in a timely and professional manner
  • Adhere to team guidelines and values
  • Other duties or projects around order and project management as assigned

Keywords: Waterworks, Danbury , Client Support Specialist, Other , Danbury, Connecticut

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