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Client Success Associate

Company: Alliant - The Audience Company
Location: Brewster
Posted on: November 22, 2021

Job Description:

OverviewAlliant is seeking a detail-oriented individual to join the Sales team of a respected data and analytics provider targeting top B2C marketing organizations. This position is responsible for supporting sales and business development efforts to ensure timely services delivery, increased revenue, and client satisfaction. The Client Success Associate assists with project planning and delivery, internal and external communications, and related reporting tasks. The successful candidate will have experience or relevant coursework focused on customer service skills, project management and marketing operations. This position reports to the Director of Client Success. Principle Responsibilities:Support sales and business development teams in creating internal work requests, statements of work, project scheduling, trafficking/logging inbound customer data, and expedite delivery of contracts and billing instructionsCoordinate communications with internal teams to provide outstanding customer support and product delivery, and respond to inquiries about products and servicesSupport sales teams in research, proposal development, proof of concept presentations and other critical communicationsCoordinate with Director of Client success to ensure that product delivery and quality meet order requirements as defined in statements of work Monitor and manage client needs to ensure timely resolution of issues and escalate matters as required Support research for new prospective client contacts and assist with updating CRM database with client information and sales activity as neededKeep current with marketing technology and data industries as well as all Alliant products and solutionsQualifications and Skills:Requires Bachelor's degree in sales, marketing, or business field with 1+ years of experience within a business-to-business (B2B) sales organization, a business-to-consumer organization (B2C), or equivalent combination of education and experience Must have a demonstrated passion for sales and customer service and have the ability to assist with difficult customer situationsHands-on experience with or course work focused on direct marketing, digital marketing and/or database development environmentDemonstrated ability to offer solutions that will help improve day to day operations to support sales efforts.Excellent business writing and presentation skills, with thorough knowledge of Microsoft Office, including Word, Excel and PowerPointWorking knowledge of direct mail, digital marketing operations, or exposure to data and analytic practices preferred, exposure to direct marketing analytics and reading model gains charts a plusExperience or exposure to CRM database and similar business reporting software applications preferredMust be detail oriented and demonstrate excellent organizational skillsMust be flexible, team-oriented and committed to having a good time while doing a great jobAbout AlliantAlliant is a leading data company trusted by thousands of marketers. We deliver highly predictive custom and on-demand audience solutions across TV, programmatic, social, direct mail and more. The Alliant DataHub 'a built on billions of consumer transactions, advanced data science and high-performance technology 'a is the foundation for profit-driven audience solutions. For more information, visit: The position is based in Alliant's offices in northern Westchester County, New York. For consideration, please forward your resume and salary requirements to recruiting@, Subject Line: Client Success Associate. Alliant is an equal opportunity employer.Privacy Notice 'a Alliant will collect and use any information you submit to us, including information regarding your identity, education, employment history, professional or personal qualifications, and any other submissions, solely to evaluate your suitability for a position. Your information will not be sold or used for any other commercial purpose, however it will be retained by Alliant for the period required by law, and cannot be deleted upon your request before the end of the retention period.Aby Jobble

Keywords: Alliant - The Audience Company, Danbury , Client Success Associate, Other , Brewster, Connecticut

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