Nuvance Health has a network of convenient hospital and
outpatient locations - Danbury Hospital, New Milford Hospital,
Norwalk Hospital and Sharon Hospital in Connecticut, and Northern
Dutchess Hospital, Putnam Hospital Center and Vassar Brothers
Medical Center in New York - plus multiple primary and specialty
care physician practices locations, including The Heart Center, a
leading provider of cardiology care, and two urgent care offices.
Non-acute care is offered through various affiliates, including the
Thompson House for rehabilitation and skilled nursing services, and
the Home Care organizations.
Job Title: Scheduling Coordinator
Summary: Assumes responsibility for scheduling all procedures
(cardiac cath, pacemaker, cardioversions, ablations, TEE's
valvuloplasty), outpatient testing and/or patient appointments to
ensure accurate and efficient services are provided according to
departmental policies and procedures, always maintaining HIPAA
regulations and guidelines.
1.Have a working knowledge of AllScripts PM and EMR, Fuji
Synapse, eCardio (Event Monitors), Paceart (Device Tracking
Software) to process appointments efficiently.
2.Utilize AllScripts with regard to the following:
Multi-ResourceSchedule, PatientSchedule, ConfigurationSchedule
Conflict CheckingSchedule, TemplateSchedule Rights
3.Coordinates all Cardiology clinical patient services according
to department procedures. Maintains continuing knowledge of all
department procedures to ensure scheduling and coordination of
clinical procedures within the department and with other
departments in the Medical Center are accomplished in an efficient
4.Receives new patient referral information and schedules
physician exam (consult) in conjunction with testing and clinical
procedures. Schedules procedure exams so they are correctly
sequenced and coordinated with other departments involved. Advise
other appropriate units as needed.
5.In scheduling patients, must obtain or verify patient name as
on insurance card, date of birth, contact information, primary care
physician, social security number and type of insurance for
6.Responsible to manage individuals scheduling tasks received as
well as tasks for appointment requests from our website and patient
7.Ensure accuracy on patient accounts when scheduling procedures
and appointments.As appropriate, meets with patient directly to
8.Scheduling of patients appointments and special procedures
utilizing AllScripts efficiently.
9.Schedules all new consultations (referencing template)
10.Schedule New and Pre-Surgical Consults, hospital follow ups,
device checks, laboratory and routine follow up visits.
11.Schedule procedures and testing (cardiac catheterizations,
ablations, peripherals, TEE's, cardioversions, EP studies, device
implants and generator changes) including processing laboratory
orders, instruct patients on required preparation and communicate
with nursing staff regarding medication instructions prior to
12.Schedule outpatient testing: nuclear and routine treadmill,
echo, vascular, PVR, tilt table testing, labs and CT's.
13.Schedule high volume of "heart test" referrals for testing
14.Initiate pre-authorization for all procedures and testing.
Follow up to insure authorization is obtained prior to scheduled
procedure and/or testing appointment.
15.Collects patient overlay at check out. Physician orders for
the patient are verified on the EMR work list.
16.Schedules all follow up patients in AllScripts, consulting
with physician as necessary. Confirms appointment directly with
patient at check out.
17.Adheres to physician templates when scheduling follow up
18.Monitor physician schedules in AllScripts to insure there are
no conflicts with patient appointments.
19.Maintains the physician schedule on a daily basis. When
conflicts occur run the daily bump list to insure patients are
20.Monitors and tracks all "no shows" and follows appropriate
procedure in these incidents.
21.Work list is monitored on a daily basis for any additional
add on orders from providers.
22.Process "patient refusal forms" for ordering physician when
patient cancels or refuses to follow through on physician
23.Responsible to actively participate in the processing of
incoming calls from patients, hospitals and referring physician
24.Record expired patients in AllScripts Registration and
inactivate the account.
25.Integrates self into the department's organizational
structure and actively participates in department's daily
activities to insure timely delivery of appropriate and high
26.Demonstrates willingness and flexibility to make changes to
improve quality and efficiency in performance of job duties as
observed by Supervisor.
27.Assists or accepts additional/unusual assignments as
requested by team members and/or office manager to insure quality
patient care and timely delivery of service as observed by
Completes assignments consistently despite fluctuating workloads
without compromising quality of service.
28.Assists department supervisor in the development of policies
and protocols for the departments.
Education: High School Graduate
Experience: 1 year experience in medical secretary capacity;
Microsoft Word and Excel Skills.
Physical: Light physical effort on a regular basis involving
lifting charts and/or supplies.
Mental: Occasional stress due to periodic or cyclical workload
pressures. There may be some irregularity in scheduled hours
involving compensated overtime requirements.
ENVIRONMENTAL AND WORKING CONDITIONS:
Occasional exposure to minor injury or other occupational
hazards requiring precaution when lifting of medical charts and/or
lifting of supplies.
Location: Poughkeepsie-1 Columbia Street-Suite 200
Work Type: Full-Time
Standard Hours: 40.00
Work Schedule: Day 8
Work Shift: monday-friday 7:30-5 hours may vary
Org Unit: 1533
Department: POK Scheduling
EOE, including disability/vets.
We will endeavor to make a reasonable accommodation to the known
physical or mental limitations of a qualified applicant with a
disability unless the accommodation would impose an undue hardship
on the operation of our business. If you believe you require such
assistance to complete this form or to participate in an interview,
please contact Human Resources at 203-739-7330 (for reasonable
accommodation requests only). Please provide all information
requested to assure that you are considered for current or future