Nuvance Health has a network of convenient hospital and
outpatient locations - Danbury Hospital, New Milford Hospital,
Norwalk Hospital and Sharon Hospital in Connecticut, and Northern
Dutchess Hospital, Putnam Hospital Center and Vassar Brothers
Medical Center in New York - plus multiple primary and specialty
care physician practices locations, including The Heart Center, a
leading provider of cardiology care, and two urgent care offices.
Non-acute care is offered through various affiliates, including the
Thompson House for rehabilitation and skilled nursing services, and
the Home Care organizations.
REPORTS TO: Supervisor/Practice Manager
SUMMARY: Performs tasks and responsibilities within the
framework of case finding, health teaching, health counseling, and
provision of supportive and restorative care under the direction of
a registered nurse or licensed health care provider.
RESPONSIBILITIES AND STANDARDS
- Patient Care
1.2 Greet patients in waiting area, escort patients to clinical
areas; escort patients to check-out.
1.3 Answer patient questions with regard to day's appointment,
treatments and follow-up.
1.4 Telephone call-backs, and telephone care as directed by
physician/provider and RN.
1.5 Patient counseling and education as directed by provider
(verbal, brochures, handouts).
1.6 Focus on patient needs while maintaining an organized and
efficient workflow as established by HQMP policies and
1.7 Responsible for HPN and NYSIIS immunization registration
reprinting and account updates if applicable.
- Patient Encounters
2.1 Preparation of medical record in advance of appointment.
This includes anticipatory tasks such as consent forms, ABNs, PHI
Release, obtaining medical records from other providers/facilities,
and updating of EMR, when appropriate.
2.2 Patient check-in: obtain and document chief complaint, vital
signs, history, ordered CLIA waived tests; Capture charges for
provision of ancillary services.
2.3 Assists patients with the completion of patient summaries,
medication/allergy reconciliation at every office visit, history
forms, and in obtaining appropriate treatment consents.
2.4 Prepare patient and exam room; chaperone and assist
physician/provider with examination,
procedures and treatments if needed.
2.5 Administer and document injections, dispense and document
medications as directed by
2.6 Labeling and handling of labs, paps, cultures, biopsies and
other specimens; Preparation of laboratory and imaging
2.7 Assist with coordination of further patient care and
follow-up, and carry out tasks as directed by RN and/or
physician/provider. This may include communication with patient,
hospital, labs, imaging centers, pharmacies, physician offices,
2.8 Clean and prepare exam room for next encounter.
2.9 Document all activities/interventions, patient/family
responses, tests and treatments, in the medical.
3.0 Assumes responsibility for patient flow.
3.1 Ensure that patients have follow up testing and appointment
3.1 Demonstrate understanding of and compliance with HIPAA
regulations, and state regulation with regard to confidentiality;
Maintain compliance with infection control, OSHA guidelines, and
3.1a Maintain infection control measures with all patient
contact. Comply with standards of Infection Control and Quality
Improvement Policies and Procedures at all times.
3.1b Promotes a safe and efficient working environment by
adhering to safe equipment and supply handling Policies and
Procedures at all times.
3.1c Immediately reports all incidents, irregularities, unsafe
conditions, equipment and/or unusual occurrences to Site
3.2 Keep and maintain daily log of all laboratory/imaging
3.3 Daily reconciliation of lab reports/imaging including
documentation, as appropriate.
3.4 Maintain good communication with providers and staff on
issues of patient care in the spirit of teamwork.
3.5 Demonstrates knowledge of age appropriate care.
3.6 Assists with training and orientating new LPN staff.
3.7 Utilizes available education materials, program, nursing
literature and resources personnel for professional
3.8 Demonstrates self-motivation by using unassigned time to
perform duties that facilitate the smooth operations of HQMP.
3.9 Attend mandatory staff meetings and in-services training as
Floats to other HQMP/HQUICC locations as required.
- Physical Plant
4.1 Stock exam rooms and bathrooms.
4.2 Clean and sterilize instruments.
4.3 Daily and periodic maintenance and testing of medical
equipment as directed.
4.4 Organize, inventory, and maintain medical supplies - monitor
medications and supplies for expiration dates.
4.5 Maintain adequate supply of laboratory specimen/transport
4.6 Assist office staff with filing, scanning, and other
- Guest and Public Relations: Demonstrate regard for the dignity
and respect of all patients, family
members, visitors, and staff
5.1 Display a caring and courteous attitude.
5.2 Promote and contribute positively to intra-departmental and
inter-departmental relationships with no more than two complaints
in a six-month period.
5.3 Maintain the confidentiality of employees and departmental
information with no infractions.
5.4 Adhere to departmental and hospital dress codes as observed
by manager including Health Quest picture identification badge,
100% of the time.
5.5 Demonstrate willingness to assist co-workers and/or to
accept additional assignments as requested to support the
department efficiency as observed by the manager.
5.6 Respond to all managers' requests for information in a
timely and courteous manner.
5.7 Demonstrate a high level of mental and emotional tolerance
and even temperament when dealing with people; use tact,
sensitivity and sound judgment at all times.
- Accredited nursing program graduate
- Current NYS LPN license
- Current BLS certification
- 1 Year experience preferred
- Ability to multitask in a fast paced environment
PHYSICAL AND MENTAL FACTORS
Physical: Heavy lifting
Mental: Moderate stress
Location: Poughkeepsie-19 Baker Avenue-Suite 302
Work Type: Full-Time
Standard Hours: 40.00
Work Schedule: Day 8
Work Shift: M & Th(8-5), rotating late night
Org Unit: 1496
Department: Southern Ob/Gyn
EOE, including disability/vets.
We will endeavor to make a reasonable accommodation to the known
physical or mental limitations of a qualified applicant with a
disability unless the accommodation would impose an undue hardship
on the operation of our business. If you believe you require such
assistance to complete this form or to participate in an interview,
please contact Human Resources at 203-739-7330 (for reasonable
accommodation requests only). Please provide all information
requested to assure that you are considered for current or future