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SAP Basis Lead

Company: Central Hudson
Location: Poughkeepsie
Posted on: June 10, 2021

Job Description:


  • Competitive compensation

  • Medical, Dental, and Vision insurance

  • 401(k) Retirement Savings Plan with substantial company match

  • Life and Travel Insurance

  • Tuition Assistance

  • Wellness Reimbursement Program

  • Paid Holidays and Vacation

What is an SAP Basis Lead Analyst?

The SAP Basis Lead Analyst provides technical and service delivery leadership for existing and new enterprise SAP services including S/4 HANA, Solution Manager, PI/PO, SAP Cloud Platform Services, Data Services, and their peripheral/embedded subsystems (including but not limited to FIORI, GRC, NWG, BW, etc.). This position is responsible for maintenance, problem and incident management, system optimization, system upgrades, enhancement packs and support packs, project support and new system integrations. In addition, the incumbent will be actively involved in the implementation of the SAP S/4 HANA ERP and be a lead member of a Basis team that is responsible for 24x7 support. Title/level is commensurate with experience.

What does an SAP Basis Lead Analyst do?

  • Supports the planning, design, and architecture of SAP systems

  • Installs, configures, and maintains all SAP BASIS components; performs SAP upgrades including support pack implementations

  • Performs SAP system administration and provides insight needed to optimize and maintain overall SAP reliability, availability, and performance

  • Meets defined SLAs by providing hands on support and technical leadership for incidents

  • Continuously drives sustainable operational excellence in the areas of optimizing services and work processes, improving quality and reliability (reduces incidents, defects, and waste) and lowers total delivery costs

  • Works closely with other technical teams to ensure appropriate capacity planning actions and optimization of SAP services

  • Defines and implements effective and efficient support models and processes; ensures regulatory and legal compliance

  • Ensures secure operations of the SAP landscape; maintains awareness of security related industry trends, risks, and standards; identifies and implements improved security features and applies security patches

  • Provides product/life cycle, vendor, and contract management for applications supported; understands IT vendor directions for area of proficiency

  • Identifies opportunities to deflect requests/incidents through better training and knowledge articles and supports departmental development planning

  • Provides guidance to support teams and ensures operational knowledge is captured from new/unknown issues; ensures the support team adheres to existing standard operating procedures

  • Effectively manages knowledge base to maintain 'evergreen' articles with support team, Level 2 technical resources and leadership

  • Takes responsibility for personal learning, development, and time management, sets achievable and meaningful work jobs and manages personal targets

  • Participates in on-call rotation, monthly releases and work after business-hours as needed

What does it take to be an SAP Basis Lead Analyst?


  • Bachelor's degree and at least 2 years of related professional experience with SAP Basis, Solution Manager (SolMan). In lieu of a Bachelor's degree, candidates with an Associate's degree and at least 5 years of related professional experience (stated above) will be considered.

  • Ability to be flexible and adaptable in the face of changing organizational technology, processes, and priorities

  • Demonstrated strong problem solving, analytical skills and strategic thinking ability

  • Knowledge of the various software development life cycles (e.g., Agile, Waterfall, etc.)

  • Excellent interpersonal, verbal and written communication skills

  • Valid driver's license


  • Degree in Computer Science, Management Information Systems, Information Technology or STEM field; Master's degree

  • Hands-on technical experience with 1+ full life cycle SAP implementation and support

  • Hands-on experience with SAP HEC and/or hyper scalar hosted solutions

  • Expertise in business process mapping and workflow modeling

  • ITIL 4 Foundation or higher

  • Knowledge of and/or experience with the following technologies/practices:
  • SAP best practices

  • Basic networking

  • Backup and restore basics

  • MSSQL and MS Windows Server OS

  • Root cause analysis for SAP system issues

  • Remote system monitoring and ChaRM setup

  • Fiori, CPI, Hybris, C/4 Service Cloud and GRC

  • SolMan (7.2 or later), ChaRM, S/4 HANA and STMS

  • Integration of third-party testing tools to SAP SolMan

  • Project Management setup using SolMan for business process documentation

Please go to https://www.cenhud.com/employment. Click the "Search Career Opportunities" button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.


Keywords: Central Hudson, Danbury , SAP Basis Lead, Other , Poughkeepsie, Connecticut

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