DanburyRecruiter Since 2001
the smart solution for Danbury jobs

Crisis Consultant

Company: Danbury Health Systems
Location: Carmel
Posted on: June 10, 2021

Job Description:

Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care. Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit www.nuvancehealth.org.

PUTNAM HOSPITAL CENTER JOB DESCRIPTION AND CRITERIA-BASED PERFORMANCE EVALUATION FORM FOR MENTAL HEALTH SERVICES CONSULTANT Exempt/Non-Exempt Status Employee Name ____ Hire Date Evaluation Date __ Length of time in present position __ Type: Probation Transfer Annual Other(specify) ____ Date Content Revised: APPROVAL: ___ Dept. Manager / Director Date __ V.P / S.V.P. Date __ HR Director Date __ JOB SUMMARY: Develops and maintains an environment which supports service excellence behaviors. Provides a safe environment for patients, visitors and/or employees by being aware of the safety and health policies of the hospital and adhering to and enhancing these policies via the identification/reporting/correcting of unsafe conditions. Complies with established department/hospital policies, rules and regulations. When on call, responds in the most timely manner to a direct client request for help, or to the Emergency Department's request for consultation. Provides the most immediate assessment of mental and emotional status during the crisis phase of a disturbance or a request for help. Develops and implements the most appropriate and immediate plan for crisis resolution. MINIMUM QUALIFICATIONS: Education/Licensure/Registration/Certification: An MSW degree and NYS certification as a clinical social worker/ an RN with a BSN but MSN is preferred/ Clinical Psychologist MS but Phd is preferred Work Experience: Minimum of two years professional experience in clinical practice, or a Registered Professional Nurse with a minimum of three years experience in psychiatric nursing. Physical and Other Factors: Minimal physical exertion required. When on-call, may have sleep interrupted to respond to clients and/or hospital. Work and Environmental Conditions: Exposed to the emotional stress of interaction with mentally and emotionally disturbed persons. Exposed to occasional potential hazard of a patient who may be harmful to others. Exposed to potential for physical illnesses communicable by clients/patients. Job Relationships (Responsible to/for, works with): Clinically responsible to the Medical Director/Designee of the Putnam Hospital Center's Emergency Department, and both clinically and administratively responsible to Putnam Hospital Center's Coordinator of Crisis Services. STANDARDS OF PERFORMANCE: STANDARD I Criteria: Demonstrate the performance standards of behavior which support service excellence (PHC CARES). Below Expectations Meets Expectation Exceeds Expectation Pride: Demonstrates pride by keeping personal work area neat and clean, and participates in maintaining a clean and presentable environment to our customers. Hospitality: Practices effective telephone skills by answering within 3 rings whenever possible, consistently identifies department and self at all times. Collaboration and Appreciation: Demonstrates the ability to work as a "team" through positive interactions with peers and other departments. Commitment and Collaboration: Identifies and provides input on opportunities for improvement and prevention of errors through the performance improvement process and patient safety program. Appreciation and Hospitality: Consistently demonstrates respect for customers and coworkers by first listening actively, reserving judgment and speaking in a pleasant and normal tone of voice in all interactions. Respect: Treats each personal encounter with discretion and sensitivity and assures that all confidential information remains private. Respect: Provides helpful information in a manner appropriate to customer needs. Asks for clarification whenever necessary. Respect: Relates to customers equally without evidence of bias, prejudice or demeaning assumptions. Respect: Makes customers feel welcome, comfortable and secure by introducing self and assisting customers in finding their way by providing directions and/or escorting them to their destination. Excellence and Hospitality: Routinely serves as a resource in problem solving. Consistently demonstrates customer service skills by placing customers first. Satisfaction/Service Recovery: Demonstrates the ability to initiate complaint resolution and create an environment that makes it easy for customers to express concern. Satisfaction/Service Recovery: Respects customer's time. Keeps customers informed of any delay and provides the customer with a timeframe, (whenever possible) in which issues will be addressed. STANDARD II Criteria: Provides a safe environment for patients, visitors and/or employees by being aware of the safety and health policies of the hospital and adhering to and enhancing these policies via the identification/reporting/correcting of unsafe conditions. Below Expectation Meets Expectation Exceeds Expectation Fire and Disaster Plans. Employee complies with fire and disaster procedures as they pertain to his/her department and individual responsibilities as evidenced by employee's knowledge of attendance at (1) department and hospital orientation programs, (2) annual mandatory education (3) participation in periodic drills and (4) department fire and disaster plan. Electrical and General Safety. Employee complies with electrical and general safety rules obtained by attending (1) department and hospital wide orientation programs and (2) annual mandatory education meetings. Incident Reporting. Employee is familiar with and adheres to hospital policy requiring the timely reporting of patient and/or employee (on the job) injuries evidence by his/her attendance at (1) department and hospital wide orientation programs and (2) annual mandatory education programs. Infection Control. Employee is familiar with and adheres to hospital infection control policies and procedures as evidenced by his/her attendance at (1) department and hospital wide orientation programs, (2) mandatory education sessions and (3) department specific infection control lectures/film presentation. (4) Hand washing. Comments:__ STANDARD III Criteria: Complies with established department/hospital policies, rules and regulations. Below Expectation Meets Expectation Exceeds Expectation Reports absence prior to shift in accordance with department policy. Adheres to Hospital dependability standards as set forth in policy. Works holiday and weekend commitment as necessary. Schedules time off in advance. Adheres to established schedule for lunch and rest periods. Adheres to established dress code. Adheres to provisions of Patient Bill of Rights. Always wears Employee Identification Badge in appropriate and visible fashion. Adheres to all policies at PHC. Adheres to Health assessment policies. Comments:__ STANDARD IV Criteria: When on call, responds in the timeliest manner to a direct client request for help, or to the Emergency Department's request for consultations. Below Expectation Meets Expectation Exceeds Expectation Is consistently reliable to be available when assigned to be on-call, or provides for adequate alternate coverage. Consistently responds by telephone to client calling the crisis line, within 15 minutes of request. Consistently responds to an Emergency Department request for consultation within one hour of request. Comments:__ STANDARD V Criteria: Provides the most immediate assessment of mental and emotional status during the crisis phase of a disturbance or a request for help. Below Expectations Meets Expectations Exceeds Expectations Demonstrates ability to actively listen and to effect a calming influence on the person in crisis. Demonstrates ability to consistently, selectively gather pertinent data from the person in crisis. Demonstrates ability to accurately assess the current: Mental status. Risk for self-harm. Risk for harm to others. Ability of patient to adequately care for self independently Consistently demonstrates ability to assess information and to identify the most immediate issue(s) requiring address. Consistently makes recommendations to the physician/psychiatrist regarding need for: Involuntary hospitalization... Voluntary hospitalization. Follow-up with outpatient therapist. Referral to appropriate community resources/agencies for problem resolution Discharge (must consult with psychiatrist).. Comments:__ STANDARD VI Criteria: Develops and implements the most appropriate and immediate plan for crisis resolution. Below Expectations Meets Expectations Exceeds Expectations Demonstrates ability to formulate adequate plans for resolution of crisis. Demonstrates ability to accurately communicate (written and verbal) decisions and recommendations to the client and to other members of the treatment team. Comments:__ Compliance with Rules of Conduct Yes No Observes the Rules of Conduct and encourages co-workers/subordinates to do the same. Manages without discrimination, favoritism or retaliation. Demonstrates a sense of right and wrong by exhibiting honest, ethical behavior. Follows laws and regulations applicable to the operations of the department and the organization. Supports Compliance Program through participation in training programs, quality audits, compliance work plans and prompt completion of the annual Conflict of Interest Questionnaire. Appropriately and pro-actively addresses questions and concerns regarding corporate compliance and related issues to supervisor or corporate compliance, attends appropriate compliance training and knows the rules and regulations that apply to their job. Safeguards the confidential information of the organization, including contractual information, payroll, and other business related functions, as well as safeguarding Protected Health Information according to HIPAA and other state related laws. OVERALL EVALUATION Review of Goals Set in Last Evaluation:_ ____ This employee's overall performance evaluation is (check one): Below Expectations Meets Expectations __Exceeds Expectations If this employee's overall evaluation is Below Expectations, the supervisory recommendation is to: extend probation period (Inform Human Resources Dept.) be scheduled for additional training with follow-up evaluation in three (3) months. terminate employee (Inform/consult with Human Resources Dept.) Other (specify): Mutual Goals Set for the Coming Year:__ ____ Employee Comments:____ ____ Completed by:____Date:_ Employee Signature:___ Date: Reviewed by:____ Date:_____ PERFORMANCE EVALUATION INSTRUCTIONS The preceding major performance criteria have been identified as expectations for this position. Using the following performance criteria rating scale, rate the employee on criteria (tasks and compliance with policy) required to accomplish each "Standard of Performance" (major job functions and policy responsibilities) expected of this position and check the appropriate numeric scale box on the previous pages. Complete the overall evaluation placing the most weight on the performance ratings for the most critical duties involved in this portion. Any job duties rated above or below a (2) in the Standards of Performance section, must have specific examples noted in the Managers comment section. For any goals rated below a (2), an action/training plan needs to be developed and provided to the employee to assist in improving their performance. PERFORMANCE CRITERIA RATING SCALE Numerical Scale Rating 1 Below Expectations Performance falls below expectations. 2 Meets Expectations Performance meets expectations. 3 Exceeds Expectations Performance exceeds expectations.

JOB SUMMARY: Develops and maintains an environment which supports service excellence behaviors. Provides a safe environment for patients, visitors and/or employees by being aware of the safety and health policies of the hospital and adhering to and enhancing these policies via the identification/reporting/correcting of unsafe conditions. Complies with established department/hospital policies, rules and regulations. When on call, responds in the most timely manner to a direct client request for help, or to the Emergency Department's request for consultation. Provides the most immediate assessment of mental and emotional status during the crisis phase of a disturbance or a request for help. Develops and implements the most appropriate and immediate plan for crisis resolution

Education/Licensure/Registration/Certification: An MSW degree and NYS certification as a clinical social worker/ an RN with a BSN but MSN is preferred/ Clinical Psychologist MS but Phd is preferred Work Experience: Minimum of two years professional experience in clinical practice, or a Registered Professional Nurse with a minimum of three years experience in psychiatric nursing. Per Diem - Nights

Location: Carmel-PHC 670 Stoneleight Avenue

Work Type: Per Diem

Standard Hours: 0.00

Work Schedule: Night 8

Work Shift: TBD

Org Unit: 936

Department: Crisis Intervention

Exempt: Yes

Original Posting Date: 10/30/2020

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

Keywords: Danbury Health Systems, Danbury , Crisis Consultant, Other , Carmel, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Danbury RSS job feeds