Home*Counter Coordinator

Company: RAL Supply Group, Inc.
Location: Fishkill
Posted on: April 5, 2021

Job Description:

Basic Purpose: To present and sell the company product lines, programs and services in an effective manner resulting in year over year growth which is consistent with the company forecast. Functional Responsibilities:

• Be acquainted in all of the key product lines
• Stay current on eclipse, know how to enter orders, search for orders and product and order special order equipment as needed
• Ability to pull product for orders and transfers
• Effective and courteous follow up and problem resolution for customer
• Ability to properly process Warranty claims and returns properly Critical Duties and Responsibilities:
  • Sell and Service the customer so they want to return, be available, listen and help them make their business better.
  • Attends product and technical training
  • Answer counter calls
  • Assist with Shipping and Receiving, making sure all items are inspected and recorded correctly.
  • Reviews calling ques per managers instruction to follow up on customer orders
  • Assist Branch Manager and Warehouse Manager in solving customer problems.
  • Performs cycle counts in a responsible manner once a month.
  • Enforces company procedures and policies for returns, damages, shortages and backorders.
  • Sweeps, cleans and neatens as necessary.
  • Annual physical inventory Requirements and Qualifications:
    • Experience in HVAC/Plumbing Supply House (At least two years working back of house operations)
    • Valid Driver's License. Please contact our--Human Resources --department for more information or to apply. Copyright 2021 RAL Supply Group, Inc. - All Rights Reserved - Powered by WordPress -

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