Client Solutions Specialist

Company: PSI Services LLC
Location: Carmel
Posted on: February 23, 2021

Job Description:

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The Client Solutions Specialists will provide daily support for specific strategic PSI clients and selected Partner Programs. This includes weekly reporting responsibilities, along with data analysis activities and ongoing system troubleshooting to ensure delivery of services within the scope of the individual contracts and consistent with PSI's service culture.

Job Duties

• Ensure contractual commitments and service level agreements are being met for all clients.
• Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations and providing appropriate internal communications.
• Participate in formulating a strategy to retain existing clients' contract renewals and expand services/product usage.
• Suggest best practices as appropriate. Work with the development team to determine the appropriate approach for client start-up as well as additional requirements requested by clients.
• Assist with solution documentation for statements of work, change requests, contracts, etc.
• Work with the project management team to consistently articulate deliverables and ensure that all commitments are met on-time and within budget.
• Manage the process to create client requirements/business rules for use by internal teams.
• Provide client guides and training on new products/features within PSI platforms.
• Assist with user acceptance testing of new products/features within the PSI platforms.
• Prepare scheduled data analysis/metric reporting for specific client and/or partner program requests.
• Conduct product/solution demonstrations as required.
• Perform a variety of tasks and other related duties incidental to the work described herein as may be assigned or delegated.
  Qualifications
  • Bachelor's degree in Business, Management or related field; may consider relevant work experience in lieu of formal degree
  • Minimum 1-3 years of Client Support, Account Management, Project Management or Consulting experience
  • Information Technology & Services or Software industry experience a plus
  • Strong organization skills, attention to detail, diligence, demonstrated follow-through and experience prioritizing multiple deadlines
  • Self-starter, goal-oriented, and ability to work well in a fast-paced environment
  • Strong verbal and written communication skills
  • Proven experience in providing superior client service
  • Strong MS Office Tool skills including Word, Excel, PowerPoint, Project Plan and Visio
  • Ability to work schedule of Monday - Friday, 8am to 5pm OR 9am to 6pm
    About us
    PSI Services has 70 years of experience with providing solutions to federal and state agencies, corporations, professional associations and certifying bodies worldwide. We offer a comprehensive solutions approach from test development to delivery to results processing which includes pre-hire employment selection, managerial assessments, licensing and certification tests, license management services, and professional services.
    
    PSI, a leader in the assessment industry, provides various solutions through its multiple business channels including talent assessments (of job-seeking candidates as well as employee development programs), licensure testing services (for government regulatory agencies), certification credentialing services (for professional associations), license management services and biometric identification authentication services. PSI offers clients various solutions to measure, assess and identify the skills, abilities, traits, and identities of individuals seeking jobs, licensure, or certification credentials.
    
    Benefits
    PSI offers a competitive and comprehensive benefits package inclusive of:
    • Medical, Dental, Vision, Life, and Short and Long-Term Disability Insurance
    • Flexible Spending Accounts
    • 401k plan with company match
    • Generous PTO and Holiday Pay Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: PSI Services LLC, Danbury , Client Solutions Specialist, Other , Carmel, Connecticut