Job Overview: The Jewelry Ringer is responsible providing
excellent customer service when performing functions related to the
POS system and other operational tasks as necessary. The associate
is also responsible for fulfillment and performing other duties as
necessary. When not assisting customers, this associate is
responsible for the operational aspects of running the department
including but not limited to processing new receipts, merchandising
the floor, filling in the floor, taking markdowns, signing and
setting sales, doing RTVs, BOPS and Fulfillment orders.
Macy’s uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy’s may offer additional shifts
to our associates, which they may pick up using the
self-scheduling tool. Details on Macy's schedule options are
available during the interview process. Essential Functions:
Be proficient in POS systems including Search and Send.
Proactive in assisting Jewelry customers who are using devices
to shop and compare, whether Macy’s devices or their own.
Provide an exceptional customer experience by ensuring the
customer is always the priority.
Attend to customer service needs in a friendly and helpful
manner when approached.
Handle Jewelry returns courteously and professionally and
suggest merchandise to convert the return into a sale.
Suggest additional merchandise to compliment customer selection
and engage the customer.
Offer to put purchase on customer’s Macy’s charge account toward
the end of the shopping experience.
Reinforce customer’s selection and package merchandise with
Invite customers to come back and thank them by name whenever
Maintain register bay supply levels and alert supervisor when
supplies need reordered.
Maintain department recovery standards; including returns.
Assist in replenishment of stock and replenishment on to the
Participate in stockroom maintenance, organization, and
Process damages, transfers, and return to vendor
Assist with the movement of fixtures and merchandise for new
product, season changes, and clearance sets.
Assist in inventory and markdown processes.
Perform all aspects of fulfillment process; including, but not
limited to: picking, packing, labeling, shipping and BOPS.
Maintain high customer readiness standards by delivering a
clean, neat, easy to shop store environment.
Follows shortage programs and procedures as they pertain to the
Adhere to Asset Protection and inventory control and compliance
Assist with special projects as assigned.
Perform other duties as necessary, including but not limited to
watch sizing and ear piercing.
Establish high level of shortage awareness and effectiveness;
ensure that all policies and procedures are implemented.
Perform these functions in an efficient manner, as directed by
Regular, dependable attendance and punctuality.
Qualifications: Education/Experience: No specific
educational accomplishments are necessary.
Prior experience in Jewelry preferred.
Communication Skills: Effective written and verbal
skills, ability to interpret instructional documents such as safety
rules, operating and maintenance instructions, and procedure
Excellent written and verbal communication skills.
Mathematical Skills: Basic math functions such as
addition, subtraction, multiplication, and division.
Able to use a calculator.
Reasoning Ability: Self-starter, able to work
independently and as part of a team and must have good time
Physical Demands: This position involves constant moving
Involves standing for at least two consecutive hours.
Involves lifting at least 30 lbs.
May occasionally involve reaching, stooping, kneeling,
crouching, and climbing ladders.
May involve reaching above eye level.
Involves close vision, color vision, depth perception, and focus
Other Skills: Ability to collaborate and function as a
member of a team.
Must be able to work quickly and effectively to process large
volumes of merchandise.
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and frequent use
of RF equipment.
Work Hours: Flexible with scheduling and available to
work retail hours, which may include day, evening, weekends, and/or
holidays, based on department and store/company needs.
This job overview is not all inclusive. In addition,
Macy’s, Inc. reserves the right to amend this job overview at any
time. Macy’s is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment. Macy’s, Inc. –
including Macy’s and Bloomingdale’s – will consider for employment
qualified applicants with criminal convictions in a manner
consistent with SFPC Art. 49 and LA MC ch.XVIII
Art. 9 .