Director, IT Operations (GMP)

Location: Troy
Posted on: June 23, 2025

Job Description:

We are currently looking to fill a Director of IT Operations position. This position ensures the reliable operation of the IT infrastructure and operations portfolio. This role involves supervising, planning, coordinating, directing, crafting, and delivering activities of the IT operational staff primarily in the GxP environment. The Director provides administrative direction and support for daily operational activities of the department, including responsibility for all hardware and compute / communications infrastructure, also, ensuring integration and coordination with Corporate systems and infrastructure. In this role, a typical day might include the following: Responsible for driving and delivering work plans, providing technical direction to IT operations staff, and delivering technology solutions to end users. Works closely with decision-makers in other IT Automation and manufacturing departments as well as Corporate IT to proactively identify, recommend, develop, implement, and support efficient technology solutions for all aspects of site IT Infrastructure. Always ensuring data Integrity and GMP standards are maintained. Provides operational management of functions under established standards and processes set by Corporate IT. Integrates local resources with global teams for Data Center Operations, Network Services, Telecom/communications, System Monitoring, Asset Management, Desktop Support, Security, Identity and Access Management (IAAM), and Observability. Also insuring direct manufacturing support 24 x 7. Provides oversight to vendors and staff augmentation providers for the delivery of IT Operational services. Engage with all members of IT management in developing, integrating, and implementing technologies that support operational and strategic goals. Helps define and implement IT policies, procedures, and standard processes. Develops operational goals as well as systems specifications. Provides technical mentorship, develops solutions, and implements plans as per project needs. Ensures training of staff on operational procedures. Builds schedules, work plans, and product cost guidelines Leads IT department planning, including innovation, planning projects, and allocation of resources. Delivers deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure. Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of the IT infrastructure and IT systems. Is responsible for the implementation and management of IAAM solutions to ensure secure access to systems and data, aligning with corporate security policies and compliance requirements. Implements observability practices and tools to ensure comprehensive monitoring of IT systems, enabling proactive issue detection and resolution. This role may be for you if you: Have at least three years experience in an FDA or similarly regulated environment Have management and delivery experience, including management of a diverse technical team, including Helpdesk, Desktop, Server, and Network staff. Experience leading vendors Have experience in designing and deploying SLAs, Metrics, and other standard methodologies, as well as having successfully implemented ITIL practices into an organization Expertise in Business Continuity and Disaster Recovery planning Are knowledgeable in implementing Identity and Access Management solutions Have experience with observability tools and practices, including monitoring, logging, and tracing of IT systems To be considered for this role you must hold a Bachelors degree in Information Technology or related field and the following amount of related experience, for each level: Director 12 years Sr Director 15 years May substitute proven experience for education requirement. Level is determined based on qualifications relevant to the role. Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels! Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc. Salary Range (annually) $166,300.00 - $326,900.00

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