Information Technology Associate

Company: Waterworks
Location: Danbury
Posted on: March 10, 2023

Job Description:

Waterworks - To inspire great people and great design.
Join the nation's premiere brand for bath and kitchen! We are searching forInformation Technology Support Associate to provide front line IT support to all associates in corporate headquarters, showrooms and remote users located throughout the US. This role will service our internal customer service to associates by responding to and resolving support problems and queries through IT ticketing systems. Provides assistance to users to enable them to make effective use of available software and hardware.
True to Waterworks roots, we value and cultivate long-standing relationships with our clients and our associates. We work in a highly collaborative, creative environment that values each associate's contribution toward delivering beautiful, innovative, luxury products while providing superior customer service. We offer our associates training and professional development, career growth opportunities, competitive salaries, bonus potential, and a comprehensive benefits package including 401k.
Key Responsibilities:

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• Configuration and support of the company's desktop and laptop systems. Ready new workstations and laptops. Set up new users with network credentials, computers, printers and shared network drives
  
• Investigation and resolving problems and providing information about hardware and software used within the Company
  
• Ensure that the company's IT asset and user databases are kept accurate and up-to-date. This includes administration of user's computer accounts (creation/modification and deletion), changing passwords, and changing user's workgroup membership.
  
• Troubleshooting all computer related problems (e-mail, network connections, desktop applications, VPN connections, phone and mobile devices)
  
• Printer, fax, modem installation, configuration and ongoing support
  
• Plan and coordinate the installation and implementation of new software and hardware
  
• Schedule and prioritize work to accommodate the business and client needs while minimizing impact on current projects
  
• Analyzes and supports the training needs of our internal client
  
• Provide excellent service to company associates
  

Keywords: Waterworks, Danbury , Information Technology Associate, IT / Software / Systems , Danbury, Connecticut