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In-Store Field Service Equipment Professional - HYBRID ROLE

Company: The Home Depot
Location: Somers
Posted on: November 24, 2022

Job Description:

Home Depot Equipment Services (HDES) is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance, and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers' mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico. SCHEDULE: - TUESDAY - SATURDAY / 7:00 AM - 3:30 PM / HYBRID ROLE POSITION PURPOSE The Field Service Professional (FSP) maintains a variety of light industrial equipment found in retail locations and manufacturing facilities, such as paint shakers, carpet carousels, checkout stands, blind cutting machines, shopping carts, and lifts. FSPs generally provide maintenance and repairs in various locations within a 1.5-hour radius of their home. This Field Service Professional is a hybrid role, which means you will also provide preventive maintenance services to mobility carts, shopping carts, and ladders.The hours for this position are based on customers' maintenance needs and will vary. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 30% Administrative and Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts Accurately maintain, report and store parts inventory Complete and organize tech stock replenishment into company vehicle Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service Effectively communicate with customers regarding service requested and provided.
  • 10% Compliance and Safety - Perform all work and assignments in accordance with proper safety practices Adhere to all THD and Safety rules and regulations Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards Complete pre and post vehicle inspections
  • 60% Repair and Maintenance - Diagnose, repair and perform preventive maintenance on industrial equipment both mechanically and electrically Perform proper inspections and testing of customer equipment aligned with preventive maintenance Be available and accessible by phone and tablet during work schedule in order to provide excellent customer service Perform other responsibilities and duties as requiredNature and Scope:
    • This Position typically reports to the Regional Equipment Services Manager
    • This Position has 0 Direct ReportsTravel Requirements:
      • Typically requires overnight travel less than 10% of the time.Physical Requirements:
        • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.Working Conditions:
          • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
          • Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking. - - -MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Valid driver's license for the state in which you live and work. Good driving record Versatile equipment maintenance repair skill set Ability to adhere to OSHA regulations including, but not limited to fall protection, lock-out tag-out procedures 1-3+ years wrench-in-hand experience (Experience limited to only computer/IT repair and installation is not generally a fit for this role) Must be able to read mechanical, hydraulic, pneumatic and electrical schematics as required Must reside within 15-20 miles of the target city Must have standard tools used in the craft, and be proficient in handheld technology (tablets / laptops / smartphones) Be a self-starter, driving customer satisfaction with a passion for equipment maintenance Education Required: The knowledge, skills and abilities typically acquired through the completion of a High School Diploma, GED, Technical or Trade School or equivalent degree in a field of study related to the job Years of Relevant Work Experience: (3) years Physical Requirements: This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. Employee occasionally climb equipment and work at heights up to 20 feet. Employee must frequently lift and/or move items up to 80 pounds. Employee is required to talk and hear. Driving for extended periods of time. Additional Qualifications: Preferred Qualifications: Welding experience preferred Knowledge, Skills, Abilities and Competencies:
            Pay Rate: -

Keywords: The Home Depot, Danbury , In-Store Field Service Equipment Professional - HYBRID ROLE, IT / Software / Systems , Somers, Connecticut

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