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Lighting Technical Support Representative

Company: USAI, LLC
Location: New Windsor
Posted on: September 21, 2022

Job Description:

USAI, LLC - Job description

Lighting Technical Support Representative
We are searching for an experiencedTechnical Support Representativewith amanufacturing background for our Customer Support team!
Experience in the lighting electrical / industry is preferred.
Qualified candidate will have experience in customer product support, good math skills, detail oriented, organized, and have excellent communication skills (oral and written) with the ability to work under pressure while maintaining a professional demeanor at all times.
This position does not involve IT. The candidate will provide help with trouble shooting electrical issues and minor walk thorough of electrical products with clients. You must have electrical experience and be willing to learn and be a team player.
Are you an energetic team player Are you a motivated individual who is willing to learn and takes pride in their work. Then you may be the person we are looking for.
Responsibilities will include:

Issuing RMAs
Processing Replacement Sales Orders
Technical Support / Warranty issues
Addressing other Customer Issues
Trouble Shooting
Product Walk Through

Qualified candidate must have experience with all of the above as well as proficiency in Microsoft Word and Excel.
In addition to offering a friendly work atmosphere, we offer a very competitive compensation package including:

Medical / Dental / Vision
Life / LTD
Paid Vacation , Personal and Holiday time off
Matching 401K plan
Flex Spending plan

If you are interested in this position please include a cover letter with qualifications and interest.
Visit us at:

Keywords: USAI, LLC, Danbury , Lighting Technical Support Representative, IT / Software / Systems , New Windsor, Connecticut

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