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Customer Service Representative

Company: Aerotek
Location: Montgomery
Posted on: April 9, 2021

Job Description:

Description:As contractors for utility companies the logistics center fields inbound and outbound calls to customers regarding work for their utility service. This position requires heavy use of phones and computers at the same time; logging customer interactions. and delivering the best in customer service. Convert incoming customer calls into booked service appointments.Make outbound follow-up calls on outstanding work ordersDeliver call scripts with an authentic cadence; be clear, compelling and personable.Maintain and update customer database with complete and accurate information.Agent will be expected to respond to 100+ calls dailyComprehensive knowledge of customer service standardsComputer competent; good typist and proficient with phone systems.Skills:call center, customer service, inbound, outbound, front desk, receptionistTop Skills Details:Customer ServiceComputer Inbound / OutboundAdditional Skills & Qualifications:High School Diploma minimum required however, seeking some higher level of education2+ years call center customer service exp.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Danbury , Customer Service Representative, Hospitality & Tourism , Montgomery, Connecticut

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