Residential Counselor 1 & Intake Coordinator

Company: Mental Health Assn. of Nassau County
Location: West Hempstead
Posted on: April 1, 2026

Job Description:

Full-time Description Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a Residential Counselor 1 & Intake Coordinator. The primary responsibility of the Residential Counselor I/Intake Coordinator is to assist the Program Manager with the day-to-day activities of the Independent Apartment Program (IAP’s) & A Home At Last (AHAL II) housing programs and manage all the intakes for the Community Living Program (CLP). The program functions must be in accordance with current governmental regulations or may be required by the Program Manager to ensure quality of care. Essential Duties & Responsibilities Oversee residential staff, including but not limited to counselors, relief staff, volunteers and Interns Support the Program Manager with the supervision and evaluation of staff Assist in hiring and training new staff Attend & facilitate team meetings Provide supportive services and Resident Tenancy Services (RTS) which include, but are not limited to, case management, teaching daily living skills, assessment for and linkage to other community services as well as development of skills on how to be appropriate tenants in a residential setting. Provide crisis management services. Support residents in the development of realistic and measurable personal recovery goals that are culturally sensitive to their beliefs and background. Function as liaison between individuals, landlords and various treatment team members. Participate in all fire safety disaster preparedness drills in a safe and professional manner. Serve as a back-up to Residential Counselors to provide supportive services. Will serve as the after-hours contact point person in the absence of the Program Manager. Accepts and follows through on other duties as assigned. Provide leadership and support to staff to ensure program is conducted in accordance with the philosophies, objectives, policies, and procedures of the programs. Review RTS billing for accuracy. Assist in creating and modifying staff schedules. Approve staff timesheets as needed. Assist in the design of required forms and ensure that all required documentation is completed in the required manner. Meet regularly with Program Manager for one-on-one meetings. Attend meetings/seminars/in-services as required. Participate in the implementation of the agency’s Quality Improvement Program. Learn and adhere to all agency policies and procedures applicable to this program. Develop and maintain a good working rapport with all staff to ensure services and activities are adequately maintained to meet the needs of the members. Identify and assist in correcting areas to improve the programs. Assist with all renewals and grants for the funding of programs. Conduct intakes and completes all intake procedures including entitlement & benefit eligibility for all Community Living Program applicants. Attend the Single Point of Access (SPA) meetings to collaborate with referrals/admissions for the IAP programs. Maintain the SPA portal. Attend the Coalition of Care (CoC) meetings, to collaborate on referrals/admissions for the AHAL II program. Maintaining referral records and adhering to the Coordinated Entry System (CES) procedures. Requirements Education & Experience Required – bachelor’s degree in the Human Service fields. Minimum of 2 years collaborating with individuals who have a mental health diagnosis. Demonstrates leadership skills. Knowledge of federal, state entitlements & benefits (within Nassau County preferred). Other Qualifications Requires travel to various locations in Nassau County. Must have valid NYS Driver’s License and their own means of transportation. Must have working knowledge of MS Word, Basic Internet. Must be a Qualified Mental Health Service provider. Must possess the ability to make independent decisions, as necessary. Must possess the ability to collaborate with personnel, residents, family members, visitors, government agencies/personnel, and the public. Must be knowledgeable of practices and procedures, as well as laws, regulations and guidelines that pertain to residential programs. Must possess the ability to plan, organize, develop, implement, and interpret the program’s goals, objectives, policies, and procedures, etc. Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to collaborate with challenging residents. Must have good written and oral communication skills, Supervisory experience preferred. Benefits MHANC offers an extensive benefits package to full-time employees, which includes: Medical Dental Vision Health Savings Account Flexible Spending Account 403(b) Retirement Plan Life Insurance Paid Time Off Paid Sick & Safe Leave Long Term Disability Short Term Disability Paid Holidays Employee Assistance Program Pre-Tax Commuter Benefit Salary Description $50,602 annually

Keywords: Mental Health Assn. of Nassau County, Danbury , Residential Counselor 1 & Intake Coordinator, Healthcare , West Hempstead, Connecticut