Registered Nurse - Urgent Care
Company: UnitedHealth Group
Location: Clinton Corners
Posted on: September 19, 2023
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Job Description:
$5,000 Sign-on Bonus for External Candidates
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Optum in the tri-state region (formerly CareMount Medical,
ProHEALTH New York and Riverside Medical Group) offers an
interconnected network that enables us to work collaboratively to
better coordinate care among our doctors and care teams. Together,
we offer you and your family access to more than 2,100 providers,
representing 70 specialties, working in 360 medical practices and
more than 55 urgent care locations across New York, New Jersey and
Southern Connecticut. -
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We're a dynamic and growing health care organization, offering a
wide range of employment opportunities. We are seeking professional
and dedicated individuals to be part of our team, where integrity,
respect, accountability, and collaboration are among our core
principles. Work with the largest care delivery organization in the
world and start doing your life's best work.(sm) - -
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CareMount Medical, P.C. is the largest independent multispecialty
medical group in New York State, providing comprehensive medical
care of the highest quality to over 640,000 patients in more than
45 locations throughout Westchester, Putnam, Dutchess, Columbia,
and Ulster counties and New York City. Founded in 1946 as Mount
Kisco Medical Group, CareMount has grown to over 600 physicians and
advanced practice professionals representing more than 40 different
medical specialties. CareMount is affiliated with world-class
organizations including Massachusetts General Hospital, Mount Sinai
Health System, and Memorial Sloan Kettering Cancer Center.
CareMount offers on-site laboratory and radiology services,
endoscopy and infusion suites, and operates eight urgent-care
centers. Our physicians are frequently recognized as best doctors
in respected publications and have been featured in lists including
New York Magazine's "Best Doctors," Westchester and Hudson Valley
Magazine's "Top Doctors" as well as in Castle Connolly Medical's
"Top Doctors." For additional information about CareMount Medical
and its specialties, please visit: - - ---- -
The group has always maintained a firm commitment to each of our
patients...to provide high quality medical and surgical care in a
warm, friendly setting, and in a caring manner. Each and every
member of our professional and support staff is dedicated to this
ideal - physicians, nurses, technicians and support personnel.
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The commitment to deliver services that revolve around our patients
is central to our care practices and philosophies. Integrated care
teams focus their efforts to ensure that evidence-based,
patient-centered approaches are consistently implemented to
maximize patient health, self-efficacy, and self-management.
The Registered Nurse or RN provides professional nursing care to
patients/significant -others via direct and/or telephone contact,
following established standards and practices. S/he coordinates
with other members of the care team to ensure seamless care
delivery, maximal coordination of efforts, and active patient
participation in planning and care. Assists physician or other
provider with clinical procedures, performs telephone triage as
needed, and participates in patient teaching.
Provides Direction To: Licensed Practical Nurses, clerical
assistants, medical assistants, and other non-licensed
personnel.
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Primary Responsibilities: - -
Clinical Knowledge and Skills -
Demonstrates clinical competence in the direct care of
patients/significant others in established area of practice,
considering developmental differences among patients
Demonstrates basic knowledge of common disease processes and
treatments, including pertinent diagnostic/laboratory testing and
medical/nursing interventions; familiar with preventative health
measures related to population served
Demonstrates a proactive approach to patient care, focusing on
addressing each patient's individual and family needs at the time
of service; communicates identified needs in a timely manner
Utilizes evidence-based approaches with
patients/families/caregivers to support self-management,
self-efficacy, and health-promoting behavior change
Collaborates with patients/significant others and other members of
the healthcare team to establish goals and priorities to meet
patients' immediate and future needs; Actively participates in the
care team to ensure that patient needs and preferences are
incorporated into the comprehensive plan of care
Using population-specific knowledge and clinical expertise,
contributes to the continual assessment and effective management of
the health needs of assigned patient populations
Performs telephone triage with particular emphasis on assessment,
problem/priority identification, and decision-making
Demonstrates knowledge, skills, and technical ability in
medication/treatment administration; administers prescribed
medications correctly, with knowledge of proper dosage, route,
site, and possible side effects
Provides accurate, up-to-date clinical information to patients
consistent with professional nursing scope of practice and accepted
CareMount Medical practice standards, policies, and protocols
Uses the nursing process for problem-solving/decision-making
Performs authorized technical procedures competently (e.g., EKG,
phlebotomy, starting/ monitoring IVs, selected laboratory tests,
etc.) as may be required in clinical practice area
Demonstrates clinical competence when assisting MD or other
provider with procedures
Seeks validation/guidance from physician or other provider and
nurse colleagues when necessary
Functions effectively with other healthcare providers during
emergency situations
Understands and practices universal precautions correctly and
consistently and complies with all applicable OSHA guidelines
Ensures that all clinical equipment is maintained in clean, working
order
Communication
Maintains open lines of communication with physicians and other
CareMount Medical personnel, within and between departments--even
during periods of heightened stress
Maintains open lines of communication with non-CareMount Medical
physicians, pharmacies, and other community agencies and
services
Notifies patients/significant others and/or reception staff
promptly of unanticipated MD/other provider delays or scheduling
changes
Demonstrates effective communication strategies reflective of the
needs of all patients, including those from vulnerable
populations
Provides reassurance to patients who are upset and/or in need of
assistance or additional information
Directs and coordinates the work of LPNs, medical assistants, and
other assistive personnel to meet identified patient care needs
Maintains confidentiality of all information obtained from patient
records and conversations with patients/significant others,
physicians, and other CareMount Medical personnel
Answers telephone promptly (within three rings) and courteously and
identifies self by name and department (and physician's office by
physician's name, if appropriate)
Uses discretion and sensitivity during all phone conversations
Uses a non-judgmental approach when talking with patients and
coworkers
Effectively and efficiently triages patient phone calls and
schedules same-day (work-in) appointments as per departmental or
individual physician guidelines
Transfers telephone calls only when necessary and as per CareMount
Medical policy
Assists patients with referrals and pre-certifications as needed
for managed care insurance plans with which CareMount Medical
participates; communicates potential for additional care
coordination with outside organizations and/or providers when
identified
Offers clinical advice to CareMount Medical patients according to
departmental protocols, individual physician's or other provider's
instructions, and/or accepted nursing practice
Uses available electronic mail/computer systems to communicate
inter- and intra departmentally as per departmental and/or
CareMount Medical protocol(s)
Teaching/Education of Patients/Significant Others
Uses clinical knowledge and skills to teach patients/significant
others effectively (e.g., via written information, face-to-face
communication, phone communication)
Integrates patient and family education, including health
promotion/wellness, into the delivery of care
Continuously evaluates the results of patient education and
modifies the teaching plan based on patient outcomes
Suggests and/or facilitates referrals (e.g., to Department of
Social Services, dietitian, hospice) as applicable
Designs and implements educational activities that are culturally
appropriate (and consistent with individual physicians' practice)
and are tailored to the patient's/significant other's ability to
comprehend and participate
Participates, as requested, in the development of patient-teaching
tools/programs for assigned department -
Organizational Skills -
Work area reflects neat and organized work habits
Addresses all patient requests/concerns before end of shift (or
notifies patient/significant other of additional time needed to
complete request)
Sets priorities effectively to ensure timely completion of assigned
work
Requests assistance as appropriate in order to complete assigned
work and offers to assist others when work load permits
Prepares and leaves complete, concise messages/instructions for
others as needed
Notifies patients of amount of time needed to address or answer
their requests or questions; completes such requests as promptly as
possible and/or notifies patient/significant others of anticipated
(or unanticipated) delays
Uses time, supplies, and human resources effectively and
efficiently. -
Documentation -
Takes complete messages for all telephone calls, including but not
limited to: correctly spelled full name and current telephone
number(s) of caller, date, time, and reason for the call; signs
full surname on all messages
Documents in EHR all pertinent clinical observations, medications/
immunizations/treatments given, allergies, etc.
Maintains legible log or documentation of all telephone calls
received, including but not limited to: date and approximate time
of call, full name, date of birth (if applicable), and telephone
number of caller, as well as reason for call
Documents pertinent telephone calls and significant nurse-patient
interactions in patients' EHR, including but not limited to:
nursing advise or information provided to
patients/guardians/significant others (on behalf of patient),
medical advice or information provided to patients as directed by
physician or other provider, communication with pharmacies, managed
care companies, etc.
Records the full surname of physician or other providers in EHR
when documenting information or advice as directed by that
physician or other provider
Signs all entries in medical record according to CareMount Medical
policy
Leadership -
Demonstrates effective problem-solving skills, particularly when
urgent/emergent or unexpected clinical or administrative events
arise in order to maintain both the smooth functioning of the
department and patient/personnel safety
Serves as a catalyst for improving standards of nursing
practice
Demonstrates leadership skills through the ability to set and
attain goals
Serves as an effective role model for professional conduct and
professional practice (e.g., maintaining composure during times of
increased stress)
Provides direction and support, and delegates tasks to professional
and non-professional staff
Serves as an effective preceptor to new staff as needed
Effectively performs the duties of charge nurses as needed
Actively participates in departmental staff meetings
Professionalism -
Demonstrates self-direction, accountability, sound judgment, and
ethical behavior in all activities
Demonstrates patient advocacy
Maintains a commitment to the spirit of inquiry as evidenced by a
clinical knowledge base that remains current and reflects
understanding of relevant clinical research findings
Participates in professional conferences, workshops, continuing
education programs, and/or pertinent professional organizations
(e.g., American Association of Office Nurses, American Nurses
Association/New York State Nurses Association, Sigma Theta Tau,
American Academy of Ambulatory Care Nursing, National Association
of Pediatric Nurse Associates and Practitioners [NAPNAP], etc.)
Reads current, clinically applicable professional journals
Attends mandatory conferences/in-services in order to maintain
(active) NYS registration, in good standing with the NY State
Education Department
Other Specific Responsibilities/Duties
Arrives to work on time or notifies Patient Care Manager or
designee as soon as employee becomes aware that s/he will be absent
or tardy, and/or as per individual department protocol
Maintains an acceptable attendance record as per CareMount Medical
policies and procedures
Notifies Patient Care Manager or designee whenever leaving
CareMount Medical premises during scheduled work hours
Attends all mandatory CareMount Medical programs and
in-services
Dresses according to CareMount Medical dress code
Assumes responsibility for reading, understanding, and complying
with information contained in the current CareMount Medical
Employee Handbook, CareMount Medical Clinical and/or Administrative
Policy & Procedure Manuals, as applicable
Maintains patient confidentiality under all circumstances, and
follows all CareMount Medical policies regarding
confidentiality
Assists Patient Care Manager and/or designee, and/or other
administrative personnel when possible by taking on alternate
assignments or other responsibilities, working additional hours, or
altering regularly scheduled hours, when necessary, for the
efficient operation of CareMount Medical
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in. - -
Required Qualifications: - -
Preferred Qualifications: - - - -
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Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges. -
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CareMount Medical, ProHEALTH Care Associates, and Riverside Medical
Group (the "Practices") are all physician owned and led practices
having complete authority for all medical decision-making and
patient care through their physicians and other licensed
professionals. Optum, through its management organizations
("Optum") provides non-clinical administrative services to support
the Practices and their physicians. Neither Optum nor its
management companies employs, engages, or supervises physicians or
other licensed professionals, or determines or sets the methods,
standards, or conduct of the practice of medicine or health care
provided by the Practices or by any of their licensed
professionals. "Part of Optum" reflects that the Practices are part
of Optum's effort to support forward-thinking physician practices
in helping their patients live healthier lives. -
Keywords: UnitedHealth Group, Danbury , Registered Nurse - Urgent Care, Healthcare , Clinton Corners, Connecticut
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