Clinical Services Supervisor, Adult Medicine - Fishkill, NY

Company: UnitedHealth Group
Location: Fishkill
Posted on: May 27, 2023

Job Description:

$5,000 Sign-On Bonus for External Candidates
Optum in the tri-state region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group) offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey and Southern Connecticut.
CareMount Medical, P.C. is the largest independent multispecialty medical group in New York State, providing comprehensive medical care of the highest quality to over 640,000 patients in more than 45 locations throughout New York. Founded in 1946, CareMount has grown to over 600 physicians and advanced practice professionals representing more than 40 different medical specialties. We are affiliated with Massachusetts General Hospital, Mount Sinai Health System, and Memorial Sloan Kettering Cancer Center. CareMount offers on-site laboratory and radiology services, endoscopy and infusion suites, and operates eight urgent-care centers.
We're a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professional and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with the largest care delivery organization in the world and start doing your life's best work.( sm )
Positions in this function is responsible for the clinical operations in the department to ensure that quality of care and excellent customer service are delivered to our patients.
Primary Responsibilities:

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  Oversees the clinical staff and/or non-clinical staff within clinical operations including training, mentoring, and counseling
  
  
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  Maintenance and evaluation of staff performance and attendance
  
  
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  Ensures quality Customer Service is provided to the patients and visitors courteously and promptly by staff
  
  
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  Effectively communicates and ensures compliance of all related CAREMOUNT MEDICAL policies and updates staff
  
  
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  Effectively communicates both Group and Department-specific information to staff for patient education (i.e., hours, par insurance plans etc.)
  
  
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  Improves quality of care by performing and reviewing competencies and implementing appropriate action plans as need to bring staff to standards of care
  
  
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  Ensures employees are maintaining knowledge of individual physicians scheduling requirements and preferences
  
  
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  Establishes and maintains a professional environment
  
  
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  Works with staff to ensure the workflows are being maintained, patient flow is efficient, and quality of care is delivered
  
  
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  Ensures employees are aiding and supporting to the providers by preparing equipment, stocking rooms, addressing patient concerns, and delivering clear and concise documentation of patient messages
  
  
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  Develops and implements policies and workflows to meet the daily needs of the practice to increase patient satisfaction, decrease errors, and improve quality of care
  
  
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  Works routinely with management to provide feedback and correction of recurring errors
  
  
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  Performs related work as required
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  
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    Bachelor's degree or 2+ years of experience in a medical practice environment
    
    
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    Registered Nurse:
    
    
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    Graduate of an accredited School of Nursing with current state licensure
    
    
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    Maintain BLS/CPR and CME/CEU's as applicable for licensure
    
    
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    1+ years of dedicated clinical work experience
    
    
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    2+ years of experience in a leadership role
    
    
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    Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
    
    
    Preferred Qualifications:
    
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      Experience working in an ambulatory clinic setting---
      
      
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      Knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.---
      
      
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      Intermediate proficiency with using computers and computer programs
      
      
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      Familiarity with electronic medical records---
      
      
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      Proven excellent organizational, interpersonal and communication skills
      
      
      To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
      Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
      CareMount Medical, ProHEALTH Care Associates, and Riverside Medical Group (the "Practices") are all physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations ("Optum") provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or health care provided by the Practices or by any of their licensed professionals. "Part of Optum" reflects that the Practices are part of Optum's effort to support forward-thinking physician practices in helping their patients live healthier lives.
      New York Residents Only: The salary range for New York residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Danbury , Clinical Services Supervisor, Adult Medicine - Fishkill, NY, Healthcare , Fishkill, Connecticut