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Patient Registration - Full Time - Danbury Hospital

Company: Nuvance Health
Location: Danbury
Posted on: January 16, 2022

Job Description:

Summary:Facilitates patient flow through the system from scheduling through registration and service so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions and insurance eligibility verification. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Responsibilities:1. Responsible for greeting patients promptly and in a friendly manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.2. Responds to telephone calls according to established customer service standards. Provides requested information to callers.3. Performs accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.4. Accurately establishes and schedules appointments for services from patients directly or physicians offices following the designated protocols of the scheduling systems (Soarian Scheduling, Soarian Financials, Cerner, Athena, etc.).5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.7. Enters testing orders in the appropriate system when necessary.8. May initiate contact to patients to obtain additional information or confirm scheduled appointments.9. Provides estimates for services when appropriate. Requires an understanding of coding, procedural protocols and the charge description master.10. Fulfills all compliance responsibilities related to the position.11. Performs other duties as assigned. Other information:Required: This position requires a minimum formal education of Associates Degree and Minimum Experience: zero to six months job-related experience,Basic level MS Word & MS Excel. Customer service and organizational skills.Criteria Desired (Not Required): Bachelors Degree. National Association of Healthcare Access Mgmt (NAHAM) certification. Location: Danbury-24 Hospital Ave Work Type: Full-Time Standard Hours: 40.00 FTE: 1.000000 Work Schedule: Day/Eve 8 Work Shift: Employee can be scheduled anywhere from 7am to 7pm Monday-Friday. Employee will be in the weekend rotation of 1 weekend shift a month. Org Unit: 268 Department: Patient Access Exempt: No Grade: U3 Education:Essential:* HS Graduate or Equivalent Working conditions:Essential:* Significant manual skills / motor coord & finger dexterity* Some occupational risk* Medium to Heavy effort. May exert up to 35 lbs. force* Some exposure to dirt, odors, noise, human waste, etc. EOE, including disability/vets. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

Keywords: Nuvance Health, Danbury , Patient Registration - Full Time - Danbury Hospital, Healthcare , Danbury, Connecticut

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