Patient Registration Associate - Per Diem - Danbury Hospital
Company: Nuvance Health
Posted on: November 19, 2021
Nuvance Health has a network of convenient hospital and
outpatient locations - Danbury Hospital, New Milford Hospital,
Norwalk Hospital and Sharon Hospital in Connecticut, and Northern
Dutchess Hospital, Putnam Hospital Center and Vassar Brothers
Medical Center in New York - plus multiple primary and specialty
care physician practices locations, including The Heart Center, a
leading provider of cardiology care, and two urgent care offices.
Non-acute care is offered through various affiliates, including the
Thompson House for rehabilitation and skilled nursing services, and
the Home Care organizations. Summary: Facilitates patient flow
through the system from scheduling through registration and service
so that patients have a "one touch" registration/scheduling
experience. Responsible for obtaining demographic and financial
information to ensure accurate patient identification and identify
and secure appropriate payment sources. Performs registration
functions and insurance eligibility verification. Provides
estimates for services when appropriate. Receives and processes
patient financial liability payments. Provides estimates for
services when appropriate. Receives and processes patient financial
liability payments. Responsibilities: 1. Responsible for greeting
patients promptly and in a friendly manner. Checks patients into
the system and provides direction based on appointment location,
financial clearance and counseling status. Acknowledges and assists
patients with special needs and respects confidentiality. 2.
Responds to telephone calls according to established customer
service standards. Provides requested information to callers. 3.
Performs accurate search/selection of patient within the hospital
system to maintain the integrity of the Electronic Master Patient
Index (EMPI) and to ensure the accuracy of patient identification.
4. Accurately establishes and schedules appointments for services
from patients directly or physician's offices following the
designated protocols of the scheduling systems (Soarian Scheduling,
Soarian Financials, Cerner, Athena, etc.). 5. Performs registration
functions in the system and enters accurate and complete
demographic and financial information to aid in securing payment
for services rendered. 6. Performs insurance eligibility
verification and executes payor requirements as needed. Includes
initiating eligibility transactions via the Internet, contacting
the payor to obtain billing information and authorization and
scripts for service when appropriate. 7. Enters testing orders in
the appropriate system when necessary. 8. May initiate contact to
patients to obtain additional information or confirm scheduled
appointments. 9. Provides estimates for services when appropriate.
Requires an understanding of coding, procedural protocols and the
charge description master. 10. Fulfills all compliance
responsibilities related to the position. 11. Performs other duties
as assigned. Other information: Required: This position requires a
minimum formal education of Associates Degree and Minimum
Experience: zero to six months job-related experience, Basic level
MS Word & MS Excel. Customer service and organizational skills.
Criteria Desired (Not Required): Bachelors Degree. National
Association of Healthcare Access Mgmt (NAHAM) certification.
Location: Danbury-24 Hospital Ave Work Type: Per Diem Standard
Hours: 0.10 FTE: 0.100000 Work Schedule: Day/Eve 8 Work Shift: 8
HOURS PER WEEK MINIMUM WITH EVERY OTHER WEEKEND REQUIREMENT Org
Unit: 268 Department: Patient Access Exempt: No Grade: U3
Education: Essential: * HS Graduate or Equivalent Working
conditions: Essential: * Significant manual skills / motor coord &
finger dexterity * Some occupational risk * Medium to Heavy effort.
May exert up to 35 lbs. force * Some exposure to dirt, odors,
noise, human waste, etc. EOE, including disability/vets. We will
endeavor to make a reasonable accommodation to the known physical
or mental limitations of a qualified applicant with a disability
unless the accommodation would impose an undue hardship on the
operation of our business. If you believe you require such
assistance to complete this form or to participate in an interview,
please contact Human Resources at 203-739-7330 (for reasonable
accommodation requests only). Please provide all information
requested to assure that you are considered for current or future
Keywords: Nuvance Health, Danbury , Patient Registration Associate - Per Diem - Danbury Hospital, Healthcare , Danbury, Connecticut
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