Shop Service Manager
Company: Jesco Inc
Location: Beacon
Posted on: January 27, 2023
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Job Description:
Description: At JESCO, we advocate a strong work-life balance as
our employees excel, develop and advance. We are looking for
talented career-minded individuals who are not afraid of wearing
many hats and will embrace new challenges. If this is you, and you
are a qualified candidate for one of our career opportunities, then
tell us all about yourself.The Shop Service Manager is responsible
for the efficient and profitable operation of the service
department and ensuring complete customer satisfaction on a daily
basis across all represented product lines.Benefits:Medical, Dental
& Vision Insurance401K Plan + MatchPaid time offShort/Long Term
DisabilityGrowth opportunitiesAmerican Funds/College America 529
Savings Plan (college savings plan)EAP (Employee Assistance
Program) - includes three (3) free counseling sessionsPaid
TrainingFamily owned and operatedLong term job securityHealth and
wellnessPaid HolidaysDiscounts on productsAbove average industry
payResponsibilities:Coordinate the daily shop service work within
service department in terms of priority, manpower and
equipmentControl and direct activity within the shop service
department to ensure all work performed is completed in an accurate
and timely manner, equipment and tools are maintained, and the
service area is in compliance with determined safety requirements.
Communicate with supervisor as to updating tools when
relevantCoordinate PIP improvements with PIP coordinator for
applicable machines in shopCoordinate trouble-shooting diagnostics
with technicians and manufacturerActively engage customers in
additional services provided by dealership, always up-sell and
continually increase satisfaction levelsPro-actively communicate
status of repair work with customers and or internal department
managersResolve customer/service problems in a prompt and efficient
manner with a high sense of urgency. This includes receiving
equipment to be repaired, proper and complete diagnosis, repair
estimate and authorization process, payment status, and follow up.
This is to minimize customer inconvenience and maximize the
dealership's business image with the customerResolve serious
grievances to ensure customer satisfaction based on company policy
and recommend exception. Communicate concerns promptly to Branch
ManagerCoordinate with parts department for all shop parts
requirements, including pre-pulling and ordering partsEfficiently
process all shop service work orders from order status to invoice
status and maintain efficient control of technicians' hoursSubmit
all warranty documentation to warranty administrator before filing
claim. Monitor the warranty until final credit memo is
issuedIndividuals must comply with all safety requirements and be
able to lift and move up to 70 lbs.Make yourself available for
overtime, understanding the equipment repair business may call for
it from time to time.Document factory recall procedures and update
appropriate departments via correspondence as neededReview,
coordinate and attend with Branch Manager, the seminars, training
courses and periodic management meetings to discuss management
problems or changing trends within the industryDirect and control
equipment staging areas including bay utilization, wash rack and
yard parking as designated for Shop 1Ensure compliance with company
policies and procedures giving special attention to safety
regulations and efficient work habits. Provide guidance and
direction to employees to assist in their professional
developmentContinually report to the product support manager any
problems encountered with customer satisfaction, employee
relations, or product performancesCross train for product knowledge
and procedures for all products represented by JESCOWorks with and
assists in the development of direct reportsBackfills similar roles
when necessaryPerform other related duties as
assigned.Qualifications:Deere Level 1, Deere Level 2, Deere
Capstone CertificationMust have valid driver's license - must meet
insurance underwriting requirementsPrior service management and/or
customer service experience desired.Written & Oral
CommunicationTechnical CommunicationComputer LiteracyReading & Math
ProficiencyCustomer Relations DiplomacyProfessionalismTime
ManagementPositive LeadershipMotivationalTeamworkProblem
SolvingEssential Personnel:This position is deemed essential and
may require the employee to report to work during a State of
Emergency.We are an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.Requirements:PI201460113
Keywords: Jesco Inc, Danbury , Shop Service Manager, Executive , Beacon, Connecticut
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