Shop Service Manager
Company: Jesco Inc
Location: Beacon
Posted on: January 24, 2023
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Job Description:
Description:
At JESCO, we advocate a strong work-life balance as our employees
excel, develop and advance. We are looking for talented
career-minded individuals who are not afraid of wearing many hats
and will embrace new challenges. If this is you, and you are a
qualified candidate for one of our career opportunities, then tell
us all about yourself.
The Shop Service Manager is responsible for the efficient and
profitable operation of the service department and ensuring
complete customer satisfaction on a daily basis across all
represented product lines.
Benefits:
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off
Short/Long Term Disability
Growth opportunities
American Funds/College America 529 Savings Plan (college savings
plan)
EAP (Employee Assistance Program) - includes three (3) free
counseling sessions
Paid Training
Family owned and operated
Long term job security
Health and wellness
Paid Holidays
Discounts on products
Above average industry pay
Responsibilities:
Coordinate the daily shop service work within service department in
terms of priority, manpower and equipment
Control and direct activity within the shop service department to
ensure all work performed is completed in an accurate and timely
manner, equipment and tools are maintained, and the service area is
in compliance with determined safety requirements. Communicate with
supervisor as to updating tools when relevant
Coordinate PIP improvements with PIP coordinator for applicable
machines in shop
Coordinate trouble-shooting diagnostics with technicians and
manufacturer
Actively engage customers in additional services provided by
dealership, always up-sell and continually increase satisfaction
levels
Pro-actively communicate status of repair work with customers and
or internal department managers
Resolve customer/service problems in a prompt and efficient manner
with a high sense of urgency . This includes receiving equipment to
be repaired, proper and complete diagnosis, repair estimate and
authorization process, payment status, and follow up. This is to
minimize customer inconvenience and maximize the dealership's
business image with the customer
Resolve serious grievances to ensure customer satisfaction based on
company policy and recommend exception. Communicate concerns
promptly to Branch Manager
Coordinate with parts department for all shop parts requirements,
including pre-pulling and ordering parts
Efficiently process all shop service work orders from order status
to invoice status and maintain efficient control of technicians'
hours
Submit all warranty documentation to warranty administrator before
filing claim. Monitor the warranty until final credit memo is
issued
Individuals must comply with all safety requirements and be able to
lift and move up to 70 lbs.
Make yourself available for overtime, understanding the equipment
repair business may call for it from time to time.
Document factory recall procedures and update appropriate
departments via correspondence as needed
Review, coordinate and attend with Branch Manager, the seminars,
training courses and periodic management meetings to discuss
management problems or changing trends within the industry
Direct and control equipment staging areas including bay
utilization, wash rack and yard parking as designated for Shop
1
Ensure compliance with company policies and procedures giving
special attention to safety regulations and efficient work habits.
Provide guidance and direction to employees to assist in their
professional development
Continually report to the product support manager any problems
encountered with customer satisfaction, employee relations, or
product performances
Cross train for product knowledge and procedures for all products
represented by JESCO
Works with and assists in the development of direct reports
Backfills similar roles when necessary
Perform other related duties as assigned.
Qualifications:
Deere Level 1, Deere Level 2, Deere Capstone Certification
Must have valid driver's license - must meet insurance underwriting
requirements
Prior service management and/or customer service experience
desired.
Written & Oral Communication
Technical Communication
Computer Literacy
Reading & Math Proficiency
Customer Relations Diplomacy
Professionalism
Time Management
Positive Leadership
Motivational
Teamwork
Problem Solving
Essential Personnel:
This position is deemed essential and may require the employee to
report to work during a State of Emergency.
We are an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Requirements:
PI201457515
Keywords: Jesco Inc, Danbury , Shop Service Manager, Executive , Beacon, Connecticut
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here to apply!
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