Client Success Manager
Company: Kantar
Location: Danbury
Posted on: August 7, 2022
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Job Description:
Job DetailsKantar's Profiles Division is looking for a Market
Research Client Success Manager who will be responsible for
managing and overseeing the end-to-end execution of online research
projects while cultivating strong relationships with internal
clients and cross-functional internal resources. This individual
will be responsible for managing multiple projects simultaneously,
handling sample management and data collection processes
efficiently and effectively, and liaising with our Kantar
colleagues to deliver results to the client teams that meet the
highest quality standards. At Kantar, our research data
illuminates. It provides clarity, reveals information and empowers
brands and marketers to make sound decisions. A trusted global
partner for digital data collection, our expertise, sampling
methodologies and innovative technologies provide a deep
understanding of consumer opinions and behaviors.KEY
OUTCOMES---Develops an understanding of the company's current
product portfolio with an ability to facilitate and support the
delivery of new and expanded products/services.---Supports existing
account relationships to ensure they remain healthy, productive,
profitable and mutually beneficial, with the goal of securing
repeat business and achieving targeted revenues.---Manage all
end-to-end project level details including:---Coordinates and
manages internal data collection activities to client
specifications, on time and on budget.---Ensures project design
meets client needs by providing consultation to clients concerning
online research and sampling best practices.---Communicates with
Account Lead and Operations Management to apprise them of study
status and any issues that require additional
attention.---Proactively contacts internal clients by phone and
email to finalize project specifications and to provide
consultative updates throughout the project life cycle.---Follows
quality assurance procedures to ensure quality and accuracy;
identifies and communicates potential problems to appropriate
colleagues to drive a resolution.---Manages third-party partners
and outsourcing vendors to deliver the highest levels of client
satisfaction.CAPABILITIES---Bachelor's Degree, preferably in Market
Research, Marketing, Statistics, Economics, Business or a related
field.---Quality-focused with attention to detail and
accuracy.---Able to manage multiple accounts and projects under
tight concurrent deadlines.---Excellent communication skills -
specifically how to distill issues, manage client expectations, act
as a trusted advisor and communicate in a timely manner under
pressure.---Adept at using technological resources including MS
Office including Excel, and an aptitude for using web-based survey
tools. Power BI experience is a plus.
Keywords: Kantar, Danbury , Client Success Manager, Executive , Danbury, Connecticut
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