Company: Ace Hardware
Posted on: August 6, 2022
Job Description The Assistant Manager manages overall store
operations and the achievement of company goals and directives.
Essential Duties & ResponsibilitiesInclude the following. Other
duties may be assigned.Customer Service Provide positive
representation of store. Proactively assist customers in solving
problems. Greet customers entering and throughout the store. Thank
customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as
well as associates. Ensure all calls and pages are answered
promptly, courteously and effectively. Handle customer complaints.
Work to resolve problems with the customer and have store's best
interest taken into consideration. Possess excellent product
knowledge and knowledge of store layout and location of
products.Store Operations Ensure a positive, professional and safe
work environment for all associates. Supervise the "general
operations" of the entire store. Responsible for opening and
closing the store. Assist with the implementation of store
programs. Ensure successful Loss Prevention, Safety and Internal
Audits. Work with General Manager and Assistant Manager on all
aspects of running the store. Participate in weekly management
staff meetings. Communicate issues to the appropriate department
with General Manager approval. Implement new Standard Operating
Procedures into store execution. Assist with daily maintenance,
orderliness and cleanliness of the sales floor, stock room and
outdoor merchandise areas. Ensure that weekly price changes and
label updates are completed timely and accurately. Oversee all
cashiering functions including training, maintenance, audits, and
reports. Manage and direct preventative maintenance and repairs in
order to maximize and protect all physical assets (i.e. building,
fixtures and equipment). Visit competition to be familiar with what
they are doing. Perform all other duties as assigned.Inventory &
Merchandising Assist to ensure receiving, checking in and stocking
of merchandise adheres to best practices and Standard Operating
Procedures. Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are
completed timely and accurately. Assist in maintaining desirable
product inventory levels to ensure in-stocks and store
profitability. Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store. Assist in
presenting a clean and orderly sales floor, including end caps and
promotional and incremental merchandising.Hiring & Training of
Associates Assist in training of all associates. Actively recruit
and promote the advancement of associates. Assist in hiring,
training, scheduling, reviewing, rewarding and coaching Head
Cashiers and Cashiers with the approval of the General
Manager.Leadership Manage all aspects of store operations in the
absence of the General Manager. Lead by example; be approachable by
all associates and customers. Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the
General Manager for follow up. Prepare and challenge yourself for
future advancement.EducationAssociates degree preferred.
Experience1-2 years retail management experience required.Physical
DemandsStanding, walking, lifting (up to 25lbs) and climbing.
Keywords: Ace Hardware, Danbury , Assistant Manager, Executive , Walden, Connecticut
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