DanburyRecruiter Since 2001
the smart solution for Danbury jobs

Service Operations Manager

Company: SP Industries, Inc.
Location: Stone Ridge
Posted on: February 20, 2021

Job Description:

SP Industries is searching for an Americas Service Manager who will lead a geographically dispersed team of field service engineers, an in-house depot repair team, and an inside technical support team, and work with outside service partners across the America's. They will have responsibility for leading both tactical and strategic initiatives, and will need a strong technical background with experience managing a regionally dispersed team in the installation, qualification, technical trouble shooting, repair, and preventative maintenance of high value capital equipment across the entire SP Scientific product portfolio.The ideal candidate needs to have a proven track record of improving and growing a service business, have a firm understanding of what a world class service organization looks like, be intimately familiar with the processes required to deliver a best in-class service experience, and have the ability to apply those industry best practices within their department.The America's Service Manager will plan and direct the work of Technical Support resources, and Field Service Engineers/Depot Repair Technicians in support of resolving customer's technical challenges, completing product repairs, and executing preventive maintenance activities. They will manage the warranty program, direct the efficient distribution of company products, supervise employees in setting up product delivery schedules, performing installations, and following up on critical shipments as required to support the customer experience.Key tasks:Tactical Performance* Manage through the use of KPIs.* Responsible for developing staffing plans, forecasts, and coordination with planning, scheduling, purchasing, and field service to ensure all customer requirements are achieved in a cost effective and efficient manner.* Review service trends to forecast future capacity requirements to match customer and financial requirements.* Ensure cross-training programs align with the skillset of the internal and external teams to ensure that all employees are trained to achieve both customer and company goals.* Facilitate problem solving within departments and cross functionally.* Prepare and submit operating and financial reports to management to ensure there is alignment around current performance and potential gaps.* Work closely with the Rest of World Service Leader to insure alignment of processes and metrics.Strategic Improvement* Drive continuous improvement (kaizen) through the use of Lean tools.* Review manufacturing methods and develop process/system strategies to meet company objectives for cost, responsiveness and growth.* Research, evaluate, recommend and implement processes that will enhance the service team's capabilities to provide an excellent customer experience while at the same time improving production and supply chain efficiency and reducing the overall factory conversion cost.Team Management* Ensure all employees are treated with integrity, providing an environment for individual development to the mutual benefit of the customers, business and individual.* Promote employee engagement and talent development by providing regular performance feedback in 1-1s, mentoring, developing and motivating.* Develop an internal talent pool; helping resolve functional issues in order to achieve targeted performance; creating mid-term and long-term development plans for direct reports; and building transparent, cooperative, trustworthy working environment for the employees.* Other tasks as assigned.Essential Skills:* Has the ability to energize and motivate people and to effectively communicate with all levels of the organization.* Always portrays a positive, can do attitude in both favorable and adverse situations.* Demonstrated leadership skills and ability to drive change in a fast-paced work environment.* Leads with a high level of integrity and accountability.* Experience in developing, implementing and improving key performance indicator metrics through strong data analysis and continuous improvement.* Working knowledge of Capacity Planning.* Effective problem solving skills* Effective human relations and negotiation skills.* Not shy in taking the lead and "getting your hands dirty".Qualifications / Experience* A Bachelor's degree in a Business / Operations related field or in an engineering based discipline, MBA Preferred* Minimum 5 years progressive manufacturing management experience, of which 3 must include managing and directing the activities of an equipment service department* Knowledge of Operations Management and modern manufacturing/quality methods/systems* Lean, Six Sigma, TPS, or DMAIC experience is preferred* Experience with ERP systems, field service customer relationship management systems (CRM's), or other customer service software packages* ISO 9001expereinceGeneralThe expectation of this role is that you are prepared to do what it takes to get the tasks completed to ensure that customer requirements are fulfilled and that the business needs are met.They will be required to be flexible, including working in other production departments as and when management deems necessary. Up to 5%-15% travel to customers, suppliers and other SP sites should be expected.In the course of your duties you will be required to wear safety shoes on the shop floor, and follow all Health & Safety, PPP and ESD procedures in force as per company rules.SP CULTURE As we continue to grow and provide leading edge products to our customers, we understand hiring the right people and treating them well is critical to our success. There are many exciting reasons to join the SP Team. * We provide a wide range of innovative and high quality scientific products* that improve people lives.* We are customer-focused and value our team's expertise. * We respect each other and foster a collaboration work environment. * We innovate and are open to change.* We are responsible and accountable and act with integrity.* WE LIKE WHAT WE DOSP INDUSTRIES OFFERSWe are proud to provide a comprehensive benefits program focused on your total well-being.* Competitive compensation package* A robust health and welfare benefits package that includes: Life, Health,* Dental, Vision * The opportunity to plan for the future with a strong 401(K) * Time to recharge with Paid Time Off--annually + Paid Holidays* Career Advancement--opportunities and Tuition Assistance--to help you* achieve your goals and--continue your career growth.EEO and Affirmative Action Statement:SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.Pay Transparency Nondiscrimination Provision:SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Keywords: SP Industries, Inc., Danbury , Service Operations Manager, Executive , Stone Ridge, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Salon Manager - Stratford Square
Description: Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Stratford
Posted on: 02/26/2021

Senior Manager System Reliability Engineering & Operations
Description: Senior Manager System Reliability Engineering Operations Position Title: Senior Manager, System Reliability Engineering Operations br Location: Hoboken,--Atlanta or Boca Raton-- br Reports to: (more...)
Company: Newell Brands
Location: Hoboken
Posted on: 02/26/2021

Branch Manager (Service Tire Truck Centers)
Description: Job DescriptionDescription: Tire Business names Service Tire Truck Centers as one of the best Tire Companies to work for in the United States in 2019. STTC offers an excellent benefit package, very competitive (more...)
Company: service tire truck center inc.
Location: West Babylon
Posted on: 02/26/2021

Analytics DevOps Sr.Manager
Description: Auto req ID: 229366BR br Job Description Senior Manager IT- Delivery, is an Analytics DevOps Lead position that will lead the HALO Program Integration scrum teams for the delivery of all Analytics (more...)
Company: PepsiCo Deutschland GmbH
Location: White Plains
Posted on: 02/26/2021

Sr. Director, Programmatic Operations
Description: Job SummaryEffectv is seeking a Sr. Director to manage the operational strategy, execution, management and optimization of all programmatic deals across the Effectv ecosystem in concert with the total (more...)
Company: comcast
Location: Bellport
Posted on: 02/26/2021

Qualification and Data Integrity Senior Manager
Description: Qualification and Data Integrity Senior Manager ul li Drug Dev and Preclinical Studies li R1535428 li Full Time li 2021-01-21T00:00:00 0000 mail outlineGet future jobs matching this search or (more...)
Company: Adecco Group
Location: New Brunswick
Posted on: 02/26/2021

Project Manager
Description: RESPONSIBILITIES:Kforce's East Hartford, CT based client is looking for a Project Manager on contract basis.Key Tasks: Provide a consistent reporting cadence on project activities Managing changes on (more...)
Company: Kforce Technology Staffing
Location: East Hartford
Posted on: 02/26/2021

External Manufacturing Manager
Description: Piper Companies is currently looking for an External Manufacturing Quality Analytical Manager in New Brunswick, NJ to support a cutting-edge cell therpay manufacturer. 18 month assignment with possibility (more...)
Company: Zachary Piper Solutions, LLC
Location: New Brunswick
Posted on: 02/26/2021

Civil Project Manager (civil infrastructure)
Description: Are you a top-notched Civil Engineer/Project Manager with a professional presence in Connecticut managing the engineering of infrastructure projects br Are you interested in playing a key role in advancing (more...)
Company: Wright-Pierce
Location: Middletown
Posted on: 02/26/2021

Associate Director, CMC Documentation
Description: At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.--In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse (more...)
Company: Adecco Group
Location: New Brunswick
Posted on: 02/26/2021

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Danbury RSS job feeds