Resilience Lead VP - Investment Bank
Location: Whippany
Posted on: June 23, 2025
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Job Description:
Join Barclays as a Resilience Lead- Markets at Barclays where
youll spearhead the evolution of our digital landscape, driving
innovation and excellence. Youll harness cutting-edge technology to
revolutionize our digital offerings, ensuring unapparelled customer
experiences. This role ensures the bank’s resilience by managing
risk governance, compliance, and controls. It involves refining
governance frameworks and fostering collaboration to meet
resilience goals. The ideal candidate combines governance expertise
with strong leadership, communication, and analytical skills. To be
successful one should have experience with below: Experience in
risk, governance, and compliance with a focus on policy and
standards Proven data management skills Effective leadership and
collaboration across teams and stakeholders Clear and impactful
communication and presentation skills Other highly valued skills
include: A background in Operational Resilience, Technology and
Supplier Risk Working knowledge of Governance and Reporting
Analytical mindset with excellent problem-solving abilities You may
be assessed on key critical skills relevant for success in role,
such as risk and controls, change and transformation, business
acumen, strategic thinking and digital and technology, as well as
job-specific technical skills. This role is based out of Whippany,
NJ. Purpose of the role To support the Specialist Customer Care
team by providing exceptional customer service while resolving more
complex customer needs/requests. Accountabilities Support the
provision of customer service through various communication
channels including chat, email and phone. Support the execution of
customer service requirements to resolve more complex customer
needs, requests and enquires. Collaboration with teams across the
bank to align and integrate customer care processes. Identification
of areas for improvement and providing recommendations for change
in customer care processes, by providing feedback and coaching for
colleagues on these highlighted areas. Development and
implementation of customer care procedures and controls to mitigate
risks and maintain efficient operations. Resolution of customer
inquiries and issues related to the bank’s products and services,
including account balances, transactions and payments. Development
and execution of reports and presentations on customer care
performance and communicate findings to internal senior
stakeholders. Identification of industry trends and developments to
implement best practice to improve customer care efficiency and
effectiveness . Vice President Expectations Advise key
stakeholders, including functional leadership teams and senior
management on functional and cross functional areas of impact and
alignment. Manage and mitigate risks through assessment, in support
of the control and governance agenda. Demonstrate leadership and
accountability for managing risk and strengthening controls in
relation to the work your team does. Demonstrate comprehensive
understanding of the organisation functions to contribute to
achieving the goals of the business. Collaborate with other areas
of work, for business aligned support areas to keep up to speed
with business activity and the business strategies. Create
solutions based on sophisticated analytical thought comparing and
selecting complex alternatives. In-depth analysis with
interpretative thinking will be required to define problems and
develop innovative solutions. Adopt and include the outcomes of
extensive research in problem solving processes. Seek out, build
and maintain trusting relationships and partnerships with internal
and external stakeholders in order to accomplish key business
objectives, using influencing and negotiating skills to achieve
outcomes. All colleagues will be expected to demonstrate the
Barclays Values of Respect, Integrity, Service, Excellence and
Stewardship – our moral compass, helping us do what we believe is
right. They will also be expected to demonstrate the Barclays
Mindset – to Empower, Challenge and Drive – the operating manual
for how we behave.
Keywords: , Danbury , Resilience Lead VP - Investment Bank, Accounting, Auditing , Whippany, Connecticut
